Sales & Service Trainee

Job Purpose

To make sure Smart systems are available everywhere, anytime in order to exceed Smart stakeholders’ expectations and so as to deliver organic and inorganic profitable growth.

• Articulate and help customers to attain most out of the Smart Services Value Proposition through engaging providers, management and operational teams.
• Ensure high system uptime through remote and onsite customer and system support.
• Active engagement in carrying out timely Smart products installations, appropriate configurations, and implementation of all Smart value adds.
• Carry out initial and refresher trainings on Smart products and Services to users of Smart Services.
• Provide timely and complete data delivery to Smart from all providers.
• Maintain and grow healthy operational and strategic relationships with Smart stakeholders.
• Report on competition activities in the assigned areas.
• Channel innovations ideas that enhance Smart products, product offerings, and customer experience.
• Achieve optimal resource utilization.
• Report on initiatives happening in the assigned areas that affect Smart operations and strategy.
• Carry out champion initiatives for assigned solution.

• Customer experience management
• Customer relationship management
• Customer service excellence
• Digital transformation
• Information security
• Microsoft Excel
• Project management
• Technology implementation

• Full understanding of the business and role requirements.
• Able to run small technological implementation projects.
• Able to provide great customer service.

• Effective communication skills both oral and written (French & English)
• Bright, highly self‑motivated and driven
• Ability to solve problems quickly and completely
• Reliable, flexible and cooperative
• Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellence

Flexible, Monday to Friday.

Candidate must align with the company culture and values of integrity, continuous learning, clear communication and ambitious.

Dear candidate, If you wish to grow in a dynamic environment and are ambitious, this role is the right fit for you. All the best, Smart Team

By Smart Applications International, in IT, Web, Data, AI, Cybersecurity;
Center. Remote work option:
No. Expatriate eligibility:
Yes.