Junior Systems Administrator

Dempsey Uniform is hiring a Junior Systems Administrator to support and maintain our IT environment. This role is a strong fit for someone who enjoys troubleshooting, supporting end users, and building hands‑on experience across systems, infrastructure, and daily operations.

You’ll work across office, production, and remote environments while gaining exposure to systems administration, cloud tools, networking, and device management. As part of a service-focused IT team, you’ll contribute to continuous improvement and use tools—including AI—where they meaningfully improve efficiency and the employee experience.

• Provide coverage and support across core systems and network functions, ensuring continuity when senior team members are unavailable.
• Support and maintain core IT infrastructure, including Windows Server environments (Active Directory, Group Policy, DNS, DHCP), virtualization platforms (VMware or Hyper‑V), and cloud services such as Microsoft 365 and Azure.
• Perform routine system administration tasks, including patching, updates, system monitoring, backup oversight, and participation in disaster recovery processes.
• Maintain and document network and hardware environments, including switches, routers, firewalls, wireless access points, and asset lifecycle tracking.
• Provide day‑to‑day technical support across office, production, and remote environments, including ticket management, troubleshooting hardware and software issues, and resolving connectivity and device‑related problems.
• Set up and deploy user workstations and devices, and support onboarding and offboarding processes, including account provisioning and equipment management.
• Communicate effectively with end users, elevate complex issues as needed, and contribute to internal documentation and knowledge base resources.
• Identify opportunities to improve IT operations through automation and responsible use of AI tools, while following company guidelines and security best practices.

• Associate’s degree in Information Technology, Computer Science, or a related field required; bachelor’s degree preferred. Equivalent combinations of education, certifications, and hands‑on experience will be considered.
• 1–3 years of experience in help desk, desktop support, or junior systems administration roles.
• Working knowledge of Windows 11 and Windows Server (2019/2022), including Active Directory administration and Microsoft 365 (Exchange Online, Teams, SharePoint, Intune).
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, VPNs, and firewalls, along with experience using ticketing systems such as Jira Service Management.
• Exposure to virtualization platforms (VMware vSphere or Hyper‑V) and scripting (Power Shell preferred) is a plus. Relevant certifications such as CompTIA A+, Network+, or Security+, MD-102, or AZ-900 are also preferred.
• Strong troubleshooting and analytical skills, with clear communication and a patient, service‑oriented approach to end‑user support.
• Ability to manage multiple priorities in a fast‑paced environment, with strong attention to detail, documentation discipline, and a willingness to learn and grow.
• Experience or demonstrated interest in using AI tools to improve productivity, troubleshooting, and documentation.

$63,000 - $68,000 a year