Field Service Engineer-Philadelphia, PA

About the Company

Flow International Corporation, a Shape Technologies Group company, is a global leader in advanced cutting and forming solutions, including ultrahigh-pressure waterjet, fiber laser, and press brake technologies.

Provides expert‑level technical support for Flow International Corporation’s water‑cutting and surface preparation systems. The FSE ensures optimal system performance at customer sites, works independently or with minimal supervision, and builds strong relationships with customers and partners.

• Deliver on‑site and remote technical support for operation, diagnosis, and repair of Flow systems.
• Assist customers with troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits.
• Accurately complete all required administrative documentation and service reports in a timely manner.
• Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer‑reported system issues.
• Support documentation efforts, including maintaining current product manuals, specifications, and technical references.
• Assist the customer service team in identifying parts and providing technical input.
• Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship.
• Travel to customer sites on short notice, sometimes outside of normal business hours, including weekends, holidays, and international destinations.
• Participate in on‑call rotations, providing after‑hours technical support when required.
• Perform routine and preventive maintenance on customer equipment and assist in establishing maintenance schedules.
• Perform additional duties and responsibilities as assigned by management.

• Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems.
• Strong diagnostic and troubleshooting skills.
• Ability to analyze and resolve technical problems using sound judgment.
• Proficient in using Microsoft Office (Word, Excel), Outlook, Teams, and service‑related tools.
• Strong verbal and written communication skills and ability to explain complex technical issues clearly.
• Excellent interpersonal skills with the ability to remain calm and professional under pressure.
• Strong initiative, a positive attitude, and dependable work ethic.
• Ability to organize work, manage time effectively, and work independently.
• Willingness and ability to learn Flow's products, systems, and procedures quickly.
• Capable of traveling internationally, including to Canada.

• Standard office and administrative equipment.
• Diagnostic tools, hand tools, and machine tools.
• Flow International systems and software platforms.

• Associate’s degree in Electronics, Mechanical Engineering, Robotics, or a related technical field; or equivalent combination of education and experience.
• Minimum of 2 years of field service experience working with robotics, motion control systems, CNC machinery, or similar capital equipment.
• Experience with microprocessor control systems is strongly preferred.
• CNC programming experience is a plus.
• Proficiency in using business software including MS Office, Outlook, Teams, Concur, and Kronos.
• Experience providing technical support over the phone is preferred.

• Base compensation: $33–$36 per hour, depending on experience, plus overtime.
• Comprehensive benefits package, including medical, dental, vision, and life insurance.
• 401(k) plan with company matching contributions.
• Paid time off (PTO) and disability insurance.
• Tuition reimbursement for approved educational programs.
• Ongoing career development and training opportunities.

The physical demands described here represent those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing these duties, the employee is regularly required to talk and hear. The employee is occasionally required to stand, sit, walk, and reach with hands and arms.

Additionally, the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.