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IT Support Technical Support Cloud Computing IT Project Manager

Enterprise SaaS Support & Solutions Leader

Job in Scranton, Lackawanna County, Pennsylvania, 18512, USA
Listing for: Itron, Inc.
Full Time position
Listed on 2026-05-31
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Cloud Computing, IT Project Manager
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading technology solutions provider in Pennsylvania is seeking a Technical Support & Solutions Manager. The candidate will build and lead the enterprise support function for critical infrastructure customers, ensuring exceptional customer experiences and scalable support processes. Responsibilities include managing support teams, defining SLAs, and collaborating with engineering teams. The ideal applicant should have over 7 years of experience in enterprise SaaS technical support and proficiency with support tools like Jira and Zendesk.
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