Solutions Architect – Digital Workplace

We are seeking a Solutions Architect – Digital Workplace for our First Quality Enterprises company working remotely.

• Evaluate and recommend end-user software and hardware; create and negotiate proposals for purchasing new or upgraded products.
• Establish and maintain the “Digital Workplace Roadmap” which includes processes and technologies which continuously enhance and modernize our end user experience.
• Deploy Enterprise solutions which drive collaboration between team members enabling them to work together easily and efficiently in a modern workplace.
• Work closely with Information Security to ensure endpoint security platforms are deployed, managed, and maintained properly.
• Assist in establishing and maintaining standards for endpoint software, hardware, and related peripherals as well as setting and maintaining the roadmaps.
• Provide training to the End User Technology team members around use and administration of relevant platforms and services.
• Validate new and existing IT services provided to customers are optimal and meet business needs.
• Collaborate with other IT team members and business members to plan, build, and operate technologies and systems.
• Ensure end user technology solutions are a best fit to First Quality and adhere to enterprise architecture and principles.
• Create and maintain current documentation associated with applications and systems managed by the team.
• Responsible for software licensing management and compliance.
• Provide Tier IV and escalation support to End User Technicians and engage with vendors and partners to resolve issues.
• Work closely with vendors for escalated issues and roadmap strategies for End User Hardware and Peripherals. Assist in project change management efforts.
• Active Directory (AD) administration to maintain user and machine accounts, access rights for users and groups, machines, and group policy updates to deliver end user capabilities.
• Utilize resources and tools to monitor and manage systems and services ensuring their overall health and availability.
• Responsible for maintaining up to date and secure desktop Operating System images for FQ.

• Bachelors’ Degree in Computer Science or related field desired. Advanced degree a plus.
• 10-15 years of experience in an End User IT field.
• Strong problem solving and decision-making skills with excellent written and verbal communications skills.
• High level of understanding of End User platforms and operating systems including but not limited to:
• Windows 10 & 11, Apple iOS, Mac OS
• MS Office 365 Suite and MS Products
• Conditional Access, Entra , M365/O365 Traffic Optimization.
• Workstation Image Builds and Deployment
• Intune, SOTI Mobi, other MDMs
• Familiarity with App Streaming and Desktop-as-a-Service platforms such as Citrix, Horizon VDI, Windows 365, Azure Virtual Desktop
• Encryption standards, Microsoft Purview, DLP Technologies
• Endpoint Security Agents such as Cyber Ark EPM, Netskope, Crowdstrike and other
• Hardware – Laptops, Desktops, Thin Clients, Video Conference Systems
• Ability and desire to engage with all functions of the Enterprise to understand and articulate the business requirements as well as the IT capabilities and requirements.
• General knowledge of all IT disciplines and technology platforms.
• Ability to work within a 24/7 environment.
• Practical experience in IT management.
• Considerable knowledge of business theory, business processes, management, budgeting, and business office operations.
• IT experience in a strong manufacturing environment demonstrating a proven project and process management skill set preferred.
• Excellent customer service skills and change management skills to facilitate transition from one technology to another.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Ability to work in a fast-paced, high demand environment.
• Results oriented, customer-focused.
• Ability to work well independently and in team environment.
• Exhibits a proactive commitment to professional development by staying abreast of the latest technologies and industry trends.
• Actively engages in networking opportunities and participates in industry…