IT Systems Coordinator Co-op; Drexel

Summary/Objective

Security Risk Advisors, Inc. (SRA) is looking for an IT Systems Coordinator to provide IT expertise in deploying and supporting employee systems both on-site and remotely, and assist with the IT Support function within SRA. The IT Support Coordinator will collaborate with other team members to provide timely solutions to user problems, provide information and recommendations regarding configurations and installations, and develop strategies for improving IT processes company wide.

• Provide front-line technical support and education to on-site and remote employees by diagnosing and resolving software, hardware, mobile application issues.
• Respond proactively to production issues (e.g., user needs, software and hardware updates, networked hardware installation). Follow up with internal customers to ensure their systems are functional.
• Set up new employees with the correct access to systems and equipment.
• Report user feedback and potential product requests.
• Work with vendors to troubleshoot issues or to analyze new products.
• Responsible for IT asset tracking (phones/laptops).
• Configure and install new computers using standard software image and packages. Migrate existing users from old to new hardware.
• Move/add/change activities, maintaining accounts for end users as directed by documented procedures and policies, software installs, and various IT requests.
• Work primarily on-site at SRA’s Philadelphia office, five days per week in-office.

This job operates in a professional office environment, and all co-ops are expected to work in the office every day. This role routinely uses standard office equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stand and walk.

This is a largely sedentary role.

This is a full-time position and hours of work and days are Monday through Friday 9:30am to 6:30pm. Occasional evening and weekend work may be required as job duties demand.

• May include travel occasionally to our other offices.

• A Bachelor’s degree in Information Technology or similar field of study, or significant Information Technology training and experience.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple tasks concurrently.
• Excellent organizational skills.
• Working knowledge of modern IT concepts, device management (Intune, JAMF) preferred.
• Punctuality and timely attendance to external client and internal stakeholder needs.
• A passion for learning about IT systems and equipment.
• Enjoys working with others and teaching people to use IT systems and equipment.

• Microsoft 365 Administration.
• Virtualization (VMware/Hyper
  
  V).
• Amazon AWS.
• Windows Group Policy/Microsoft Intune.
• Windows and Linux platform administration.
• Core Networking (CIDR/TCPIP/Switch/Firewall configs).
• Basic Active Directory management and Entra  (Azure AD) management experience.

Security Risk Advisors is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions at SRA are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, marital or family status, veteran status, medical condition, or any similar category protected by law.