IT Service Management Analyst, Specialist

The IT Service Management Analyst is a role that involves leading initiatives and teams in IT Service Management, Software Development, Data Center Management, or Digital Transformation. The role is responsible for executing operational excellence across the core team functions of Change Enablement, Incident/Major Incident and Problem Management.

• Minimum of five years related work experience
• Undergraduate degree or equivalent combination of training and experience
• One year of IT service management experience
• Hands‑on experience with project and task management tools such as Jira and Service Now
• ITILv4 Foundations Certification preferred
• High‑Velocity IT Environment experience a plus
• Working knowledge of ITSM Practices:
  Change Enablement, Incident/Major Incident Management, Problem Management, Configuration Management, Release Management, and Service Validation and Testing
• Experience with Agile, Scrum, and Dev Ops practices
• Exceptional communication skills – both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships within a matrix organization
• Ability to work with offshore teams
• Ability to influence others and move toward a common vision or goal
• Problem solving and root cause identification skills

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Tuition Reimbursement
• Relocation Assistance