Senior Manager, Technology & Automation; Citizen Led Automation

Job Summary

IS Solutions is part of Comcast headquarters Finance and Accounting organization within Revenue Operations. The organization is responsible for delivering best‑in‑class billing solutions and services across all our Comcast Cable lines of business from ideation through execution; with a growth‑minded, diverse, and skilled team. This role is within IS Solution’s Continuous Improvement team – focused on driving continuous improvement across the organization by aligning strategy, data and execution.

This team’s vision is to drive consistent results through data‑driven decisions and flexible, outcome‑focused teams to scale people, process, and technology improvements across ISS in partnership with operational teams and partners across Comcast. This role provides hands‑on enablement and technical support for the citizen developer community across both AI and automation tools. The Senior Manager is expected to be a technical expert in AI and automation, leveraging their skills to lead upskilling, governance, mentorship, and direct hands‑on support.

The Senior Manager is also responsible for the evaluation, identification, and ongoing technical oversight of the citizen toolkit, inclusive of server operations and technical governance. The role drives day‑to‑day execution of the citizen program and ensures developers are delivering value effectively in a well‑governance environment.

• Owning the lifecycle of citizen automation and AI solutions, from intake and hands‑on support through technical enablement and governance compliance
• Engaging with Business Partners and users to ascertain system requirements and providing hands‑on technical guidance and mentorship to citizen developers to accelerate and improve solutions in support of business needs
• Leading a small, specialised enablement team alongside citizen developers by setting technical standards, best practices, and delivery expectations
• Orchestrating the deployment of new technology updates and releases within the organisation
• Recruiting and cultivating high‑performance citizen developers, developing technical capability through coaching, upskilling, and mentorship within the citizen enablement team and developer community
• Owning technical decisions related to the definition and sustainment of the citizen technology toolkit and contributing to the management of the programme’s budget
• Setting clear expectations and accountability for the team in alignment with operational plans and business objectives
• Developing operational and financial objectives, ensuring they are integrated with broader business goals
• Handling web services, integration design and deploying relevant architecture associated with the citizen‑led toolkit
• Consistent exercise of independent judgement and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
• Other duties and responsibilities as assigned

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience by thinking and acting in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences
• Win as a team – make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what’s right for each other, our customers, investors and our communities

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and…