Venue Technology Manager - Philadelphia

OVERVIEW

TKO Group Holdings, Inc. (NYSE: TKO) is seeking an experienced Venue Technology Manager to manage technology for large‑scale events. The role ensures the successful execution of the Official Hospitality Program for the 2026 FIFA World Cup and is responsible for all onsite technology activities.

• Manage, supervise, and coordinate all activities of the On‑site Technology
  
  Functional Area
  
  , including personnel, hardware, software and operating system deployment.
• Act as the primary onsite point of contact for all technology vendors contracted with On Location.
• Manage Venue Technology Managers across a cluster of venues and coordinate planning, design, delivery, implementation, testing, operation, decommissioning, and reinstatement of technology services.
• Contribute to detailed venue project planning, ensuring technical and operational spaces, power, network and equipment are incorporated into event planning and execution.
• Develop overall strategy for venue operations technology across access control, production, audio/visual and network infrastructure.
• Confirm vendor load‑in/load‑out activities align with event schedules and operational windows.
• Ensure vendor deliverables are executed per approved Statements of Work (SOWs) and manage vendor performance in real time.
• Oversee and prioritize all technology‑related requests and incidents during the event, providing hands‑on troubleshooting to minimize downtime.
• Coordinate rapid resolution of issues impacting ticketing, Wi‑Fi, office hardware or event operations.
• Maintain communication with venue leadership regarding technology status and risks.
• Ensure all event‑critical technology equipment is deployed, powered and operational, monitoring high‑use equipment throughout the event.
• Inventory, track and maintain all onsite technology assets, ensuring proper return, charging, storage and security between events.
• Coordinate storage planning with the Venue Manager for space efficiency.
• Support adjacent spaces such as fan villages, temporary structures and nearby operational offices.
• Conduct system checks, testing and rehearsals ahead of upcoming events and identify and mitigate technology risks.
• Support build‑outs for temporary installations, fan activations and special events, including access control devices throughout the village and venue.
• Schedule and coordinate vendor work, including load‑ins, testing and system upgrades.
• Review and validate vendor Statements of Work; lead weekly vendor coordination meetings and readiness check‑ins.
• Track deliverables, timelines and compliance with venue standards.
• Manage venue technology support requests during standard operating hours, addressing non‑urgent incidents, root‑cause analysis and follow‑up repairs.
• Document recurring issues and implement preventive solutions.
• Partner with the Venue Manager on long‑term technology planning and improvements.
• Support IT requirements for office spaces, back‑of‑house areas and venue infrastructure.
• Participate in post‑event reviews and implement lessons learned to improve future operations.

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or related field.
• Minimum of 4 years of management experience in onsite/field technology support and project management, preferably in the ticket and hospitality industry with major sporting events.
• Strong project management skills, ability to manage multiple projects simultaneously.
• Excellent communication skills, ability to explain complex technology concepts to technical and non‑technical teams.
• End‑to‑end understanding of integrated technologies delivering a smooth and efficient venue experience for guests and staff.
• Demonstrated success in delivering complex, mission‑critical technology programs and managing operations through third‑party vendors and large organizations.
• Sound understanding of IT/telecommunications, including Wi‑Fi, network cabling and troubleshooting.
• Experience delivering production IT services within a high‑availability environment and meeting SLA/OLA requirements.
• Experience managing third‑party suppliers in a multi‑vendor environment.
• Proficiency in desktop and mobile OS…