Computer Systems Technician at Berkshire Hathaway GUARD Insurance Companies Pennsylvania

Overview

Computer Systems Technician job at Berkshire Hathaway GUARD Insurance Companies. Pennsylvania. We are seeking a Computer Systems Technician within a 50‑mile radius of Philadelphia, PA. If you are focused on technology, have a passion for computer systems, are motivated and customer‑focused, then our team might be right for you! Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation.

Our organization is hiring and we are looking for talented individuals to join our team and establish a rewarding career with us. Our success is founded on our strong reputation, and we have received an A+ Superior grade by the leading independent insurance rating organization. Backed by our parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation.

If you’re looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.

• Hybrid work schedule:
  Three days in the office, two days from home
• Generous vacation and sick time
• Closed on all major holidays
• Healthcare benefits begin on your first day of employment
• 401(K) with company match and profit sharing
• Every five years employees receive a generous monetary award to be used toward a vacation
• Tuition reimbursement after six months of employment
• Discover opportunities to advance your career
• Be part of Berkshire Hathaway Inc., one of the world’s most admired companies

• Daily interaction/troubleshooting for Executive Management Team
• Setup/image employee desktop and laptops as part of upgrade migration strategy
• Install Software/Hardware for Telephony platform migration
• Responding to individual Help Desk requests for IT support issues
• Using IT Help Desk Ticket system to document, prioritize, and track requests
• Coordinate setup of new employee resources
• Diagnosing hardware and software related problems
• Documenting systems, processes and/or procedures
• Daily interaction with Programming/DBA team members
• Installing/configuring new computers/telephones
• Installing software, patches and rollups to end‑user workstations
• Install software on desktops and laptops as required to support business needs
• Troubleshooting printers/scanners/copiers
• Maintaining inventory of equipment and supplies (cables, adapters, toner, ink, etc.)

• Experience with Microsoft Desktop Operating System & Productivity Suites
• Laptop / Desktop Configuration
• Troubleshooting / Diagnostics of Hardware & Software
• New User Setup
• Software Installation
• An IT Service Delivery friendly and positive attitude

Both experienced and entry‑level candidates should apply! We have a great training program for individuals with a passion for technology that are looking to learn and grow with us.

At least one year of hands‑on experience in an IT Service Delivery role. An equivalent of education and experience will be considered.