Desktop Support W​/AD, SCCM W​/Autodesk, Bentley - Lycoming County, PA

Desktop Support [Must have 10+ Years Exp W/ Active Directory, SCCM, 5 + years W/Autodesk,Bentley]

Lycoming County, PA

6+ months

*** This requisition will feature first round interviews via Teams.

*** This requisition's current PO is funded through 6/30/26.Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/26-6/30/27.

*** Start date for this position is as soon as possible.***

Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County, PA. Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required.

*** Candidates in other counties may be considered based on qualifications and candidate availability.***

• Proven at least 15 years’ experience supporting:
• Windows Desktop OS
• Windows Server
• Active Directory
• Scripting
• MS Office

• Create software installation packages for SCCM (10 years’ experience), with emphasis on Bentley products (10 years’ experience), using approved tools and processes.
• Download and prepare vendor software for packaging.
• Perform test installations of out-of-box (OOB) software.
• Determine the appropriate installation method (e.g., batch or Power Shell scripting).
• Develop installation scripts using established standards and best practices.
• Test and validate completed packages.
• Deliver finalized packages to the SCCM team for Software Center testing.

• Coordinate with technical leads, business users, and project managers during the testing of software packages.
• Work closely with testers to refine and improve the end-user experience.
• Address and resolve questions or issues that arise during the testing process.

• Resolve or assist in resolving cross-application technical issues.
• Provide support for end-user installation or deployment issues.
• Manage and update Active Directory groups relevant to CADD Support.
• Research and recommend hardware for purchase when required.

• Provide clear, accurate, and timely status updates.
• Demonstrate strong written and verbal communication skills.
• Work effectively in a team environment to meet shared objectives.
• Share application-specific knowledge across teams.

• Complete assigned tasks within established time estimates.
• Follow organizational quality standards and procedures.
• Develop, refine, and document expert practices and standards.
• Ensure documentation is accurate, complete, and up to date.
• Identify, track, and resolve issues, risks, and action items.
• Stay informed about industry trends and emerging tools and apply them appropriately.
• Proactively anticipate and resolve issues impacting the team.

• Develop and support plotting solutions across various CADD applications.
• Update and distribute workspace resources for Open Roads Designer, Open Bridge Designer, and Micro Station within Project Wise and district servers (all 5 years’ experience).
• Package PennDOT Work Space for posting to public facing CADD Resources web site.
• Guide business partners on implementing PennDOT workspace resources within their environments.

• Maintain and administer Project Wise on-premises server infrastructure:
• Support four Project Wise environments, each consisting of three Windows servers.
• Maintain SQL databases associated with Project Wise data sources
• Manage project creation and access control.
• Develop and implement new Project Wise features (e.g., workflows, states).
• Test and deploy Project Wise product upgrades.
• Collaborate with Digital Delivery:
• Establish methods for onboarding Business Partners to use Project Wise
• Administer Business Partner access and permissions
• Collaborate with Security, Server, and SQL teams to make Project Wise available to external Business Partners.