Associate Renewal Specialist

Hacker One is a global leader in Continuous Threat Exposure Management (CTEM). The Hacker One Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, Hacker One delivers measurable, continuous reduction of cyber risk for enterprises.

Industry leaders, including Anthropic, , General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust Hacker One to safeguard their digital ecosystems. Hacker One was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024).

Hacker One is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, Hacker One stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations.

Hacker One Values

Hacker One is dedicated to fostering a strong and inclusive culture. Hacker One is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Hacker One is seeking an enthusiastic and driven individual to join our sales team as an Associate Renewal Specialist. Reporting to the Manager, Customer Success, you will play a crucial role in managing the renewal process for our customer accounts, as well as quoting and general Salesforce support for the Sales teams you are partnered with. The ideal candidate will have a passion for both internal and external customer support and exceeding KPIs.

The Team

Join a dynamic and collaborative Revenue organization dedicated to driving success through proven methodologies. As part of the Renewal Specialist Team, you will contribute to our mission of nurturing existing customers and empowering them to run world-class security programs.

The Company

Hacker One is on a mission to make the internet a safer place. Our innovative SaaS platform connects customers with the world's largest community of ethical security researchers, enabling crowd-sourced security testing. With a rapidly growing market and a roster of esteemed clients, including the U.S. Department of Defense and Starbucks, Hacker One is at the forefront of cybersecurity.

Your Journey at Hacker One

• Collaborate closely with Customer Account Executives, Customer Success Managers and Hacker One partners to align renewal strategies with broader account objectives.
• Work collaboratively with the Customer Success team to ensure the highest levels of customer satisfaction and retention.
• Aim to meet and exceed quarterly and annual retention quotas and additional metrics.
• Cultivate strong negotiation skills with various stakeholders, including business, procurement, and legal contacts.
• Assist in developing relationships with existing accounts to facilitate timely renewals.
• Rapidly acquire knowledge of security, vulnerability management, and bug bounty programs.
• Utilize  for account and opportunity management, forecast management and customer experience tracking.
• Assist Sales team members with quoting support and day-to-day Salesforce administration.
• Maintain accurate monthly and quarterly sales forecasts.

Who You Are

• Possess 2+ years of experience in software or web technologies renewal sales, with exposure to technical audiences (experience in Internet security market and/or SaaS preferred).
• Dem…