Property Manager

Heights at Glen Mills
1000 Ellis Drive
Glen Mills, PA 19342, USA

As a Community Manager (Property Manager), you will lead a high-performing team to deliver exceptional resident experience while driving financial performance and operational excellence. The ideal candidate is resilient, results-oriented, curious, adaptable, and has an ownership mindset.

Leadership starts with accountability and integrity. By owning your impact and empowering your team, you create exceptional experiences for residents and lasting results for the business.

• Lead, coach, and develop on-site team members to achieve operational excellence and professional growth.
• Ensure compliance with company policies, fair housing regulations, safety standards, and legal requirements.

Resilient leaders create stability and optimism, even in challenging times. By turning setbacks into opportunities, you foster a positive environment where teams and residents thrive.

• Maintain a professional, solution-focused approach during construction disruptions, resident concerns, or operational challenges.
• Motivate and encourage team members during high-pressure periods such as unit turns, lease-ups, and capital project phases.

Strong leaders have a thorough understanding of financials. By focusing on KPIs like occupancy rates and NOI targets, you drive operational excellence and inspire your team to exceed goals.

• Drive occupancy through effective leasing strategies, marketing initiatives, and competitive positioning during renovations.
• Monitor and analyze KPIs such as occupancy, delinquency, renewal rates, rental premiums, and renovation ROI, using the insights to drive performance strategy.

Change is constant and adaptable leaders keep communities competitive. By listening, learning, and pivoting quickly, you ensure success in a dynamic environment.

• Adjust operational strategies in response to construction schedules, market conditions, and business priorities.
• Collaborate cross-functionally with construction, asset management, marketing, and leadership teams.

Curiosity sparks innovation and continuous improvement. Leaders who ask "why" and "how can we do this better" uncover trends, challenge assumptions, and deliver creative solutions.

• Continuously evaluate processes and identify opportunities to improve efficiency, resident satisfaction, and team productivity.
• Stay informed on market trends, competitor activity, and emerging best practices in multifamily operations and renovations.

• 3+ years of multifamily property management leadership experience.
• Experience managing communities undergoing renovations or value-add repositioning is strongly preferred.
• Strong financial acumen including budgeting, forecasting, and KPI achievement.
• Proven leadership and team development skills.
• Excellent communication, conflict resolution, and customer service abilities.
• Bachelor’s degree preferred or equivalent relevant experience.

• Competitive compensation and incentive program participation
• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• Generous parental leave
• A commitment to life-long learning through learning plans that include internal and external training, and consideration for tuition reimbursement
• Commitment to job and career advancement

Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.