Team Lead; 3rd Shift

Career Area: Operations

Job Description:

The Team Lead (3rd Shift) will assist the Section Manager in leading team members, coordinating and delegating workflow and overseeing day-to-day operation of the area; promoting cooperative team relationships, establishing and modifying priorities, gathering metrics, generating reports, overseeing work for multiple job classifications, etc. Occasionally performing various warehousing functions at a Caterpillar warehouse/distribution facility.

• Operating heavy equipment including sit down forklifts, reach trucks, order pickers, and overhead hoists. Perform material handling and warehousing functions such as unloading, sorting, putting away, picking, packing and shipping parts, materials and supplies.
• Lead meetings with multifunctional team to track performance and drive results guiding daily priorities and change management.
• Interface with customer and coordinate voice of customer to logistics team to improve processes and lead investigations on customer reported defects, including internal logistics customers.
• Coordinate with logistics and external carriers to set up expedited shipments and oversee management of zones through targeting aged inventory, leading reconciliation and investigating root cause.
• Regularly lead problem‑solving events to drive continuous improvement and continuously manage training matrix to ensure team flexibility.
• Accountable for tracking quality metrics and meeting Safety, Quality, Velocity and Cost goals and demonstrating safety excellence and enforcing safety policies and procedures.
• Physical
  
  Skills:
  
  Must be able to lift up to 35 pounds individually, or up to 70 pounds as a team lift, and work in an environment with frequently changing temperatures. Work at heights of up to 30 feet from the floor. Push/pull product weighing up to 50 pounds for intervals of 10‑15 minutes. Climb on and off order picker, reach truck and/or sit‑down forklifts multiple times per day.
  
  Walk, squat and bend over for intervals of 15‑30 minutes, with or without reasonable accommodation. Stand up to 8+ hours per day on concrete floor with or without limited movement. Climb up and down ladders of 6 feet with handrails and work in an environment with noise levels averaging up to 85 dB per 8 hours.

• Occasionally lift parts up to 35 pounds individually or 70 pound as team lift.
• Occasional bending, reaching and squatting while performing tasks.
• Consistent usage of required PPE for task being performed.
• Work in an environment with frequently changing temperatures.
• Standing and/or sitting at a desk while performing tasks.

• Safety: Conducts daily maintenance and keeps tracking safety logs on equipment. Inspects working environment to promote safe work area. Utilizes personal protective equipment required or recommended for task ak up if safety concerns are encountered, appropriate escalation if needed.
• Warehouse Management: Directs, leads, and is able to perform basic warehousing activities such as receiving, putting away, picking, packing and shipping merchandise. Maintains item and inventory management records. Helps minimize bottlenecks and delays and the resulting impact on operating costs. Trains and assists with problem solving related to the use of real‑time inventory software, to move materials where needed.
• Customer Service Management: Demonstrates an understanding of the underlying concepts and values of a service organization. Seeks help, as needed, in satisfying customers. Identifies key characteristics of effective customer service. Cites examples of keeping the customer as the focal point of all team activity.
• Coaching Others: Determines how coaching can be applied to a situation to help others to improve their skills. Observes skill practice; offers constructive feedback. Offers suggestions for performance or process improvement. Creates skill‑practice opportunities for subject of coaching. Come to work with a positive attitude and ideas for continuous improvement.
• Effective Communications: Uses verbal and non‑verbal communication to receive direction and share ideas and job‑related…