Operations Manager

Job Title:

Operations Manager

Department:
Mar Com – Marketing (Orla Pickett)

Location:

Philadelphia Campus

FLSA:
United States of America (Exempt)

Position Summary:

The Marketing & Communications Operations Manager oversees and manages the operational infrastructure that supports project management and execution across the Marketing and Communications (Mar Com) department. This role oversees day‑to‑day operations and drives the planning, coordination, and execution of department initiatives, ensuring projects are managed and organized, timelines are maintained, and teams operate within defined processes and expectations.

• Manage day‑to‑day operational functions of the Mar Com department.
• Oversee and manage invoice processing, purchase orders, and vendor payments.
• Support management of budget planning, tracking, reconciliation, reporting, and forecasting, and provide visibility into budget performance.
• Manage vendor relationships, contract routing, and execution process.
• Manage office operations, including supplies, logistics, and service coordination.
• Submit and track facilities and service requests.
• Oversee coordination of department meetings, scheduling, and logistics, including travel arrangements, to ensure operational efficiency.
• Oversee onboarding of new team members (workspace setup, supplies, coordination), ensuring readiness and consistency.
• Oversee student workers, project‑based resources, or adhoc resources brought in for campaigns, as applicable.

• Manage and drive the planning and execution of larger‑scale marketing and communications campaigns and initiatives.
• Own and manage project tracking systems, timelines, and status updates.
• Lead scheduling of project meetings, tracking deliverables, and ensuring accountability for action items.
• Ensure alignment of projects with institutional priorities and divisional objectives.
• Identify and escalat[e] risks, resource gaps, and timeline challenges to leadership, providing recommendations for resolution.

• Establish and maintain standardized project documentation practices across the department.
• Develop, implement, and enforce operational processes and workflows.
• Ensure adherence to established standards for project organization and documentation.
• Serve as a lead resource for departmental best practices and process discipline.

• Build and maintain collaborative relationships across the Mar Com team and the College.
• Drive alignment, open communication, and shared accountability across cross‑functional teams.
• Manage communications with external vendors and partners to ensure successful execution.
• Model professionalism, diplomacy, and a collaborative team environment.
• Contribute to a positive team culture through effective communication and support.

• Identify, develop, and implement improvements to operational efficiency, workflows, and project management practices.
• Lead enhancements to department processes and operational practices.
• Pursue professional development in marketing, operations, and project coordination.

• 5‑7 years of relevant experience in operations management, project management, or marketing/communications operations.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and take initiative.
• Proficiency in Google Workspace (Docs, Sheets, Slides, and Drive) with the ability to manage shared documents, track projects, and maintain organized file structures.
• Experience implementing and managing workflows or operational processes across teams.
• Detail‑oriented with strong follow‑through.
• Experience working across teams and managing competing priorities.
• Experience in marketing, communications, operations, or project coordination preferred.
• Strong project management and operational leadership skills.
• Independent problem solver.
• Self‑starter.
• Highly organized.
• Motivated and proactive.
• Professional, positive, and collaborative.
• Strong interpersonal and communication skills.