Victim Services Manager

This is a job listing for Your Safe Haven, Inc.

Position Summary

The Victim Services Manager provides leadership, supervision, and strategic oversight for all victim-facing services at Your Safe Haven, including direct advocacy, confidential counseling support, outreach, education, community awareness, and coordinated community response efforts. This position serves as the guardian of survivor-centered practice, ensuring that all services prioritize client healing, emotional safety, empowerment, and strict confidentiality.

The Victim Services Manager establishes and reinforces trauma-informed standards across the organization and safeguards the integrity of confidential community-based advocacy services. This position exercises independent judgment and discretion in managing programs, supervising staff, coordinating community partnerships, and ensuring compliance with grant and funder requirements.

The Victim Services Manager serves as the programmatic lead for coordinated community response and functions as a consensus builder and bridge-builder, strengthening collaboration while protecting the confidential nature of survivor services. Although this position participates fully in on-call crisis response, its primary duty is the management and direction of program operations, staff, and systems, with a strong emphasis on service quality, ethical practice, and healing-focused leadership.

Program Leadership, Clinical Oversight & Healing-Focused Practice

• Provide strategic leadership and operational oversight for all victim services programs, including direct advocacy, outreach, education, and coordinated response.
• Ensure all services reflect trauma-informed, survivor-centered, and empowerment-based principles.
• Establish and reinforce standards for:
  • Crisis intervention
  • Safety planning
  • Confidential advocacy
  • Documentation integrity
  • Professional boundaries
• Provide reflective supervision and case consultation to advocacy staff.
• Monitor service delivery to ensure clients receive consistent, high-quality, healing-focused support.
• Ensure programs operate in alignment with agency mission, ethical standards, service capacity, and funder requirements.
• Make program-level decisions regarding service models, workflow, and coordination strategies.

Confidentiality Oversight & Ethical Compliance

• Ensure strict compliance with confidentiality laws, privilege standards, and funder requirements.
• Safeguard the integrity of confidential DV/SA services.
• Oversee documentation practices to protect client privacy.
• Provide guidance and training on informed consent, confidentiality limits, and ethical boundaries.
• Serve as the escalation point for confidentiality concerns or ethical questions.
• Ensure clear role delineation between confidential community-based advocacy and prosecution-based advocacy services.

Staff Supervision & Team Development

• Directly supervise and evaluate victim services staff.
• Provide leadership, coaching, and professional development.
• Assign work, set priorities, and evaluate performance.
• Lead case management meetings and oversee quality assurance.
• Support staff wellness and address vicarious trauma proactively.
• Address performance issues and recommend corrective action when necessary.
• Model accountability by sharing equitably in on-call responsibilities.

Community Partnerships, Coordinated Response & Consensus Building

• Lead and oversee community partnerships, referral relationships, collaborative initiatives, and shared activities.
• Serve as the agency’s primary program-level representative in multidisciplinary teams, coalitions, task forces, and collaborative efforts, including STOP and Multidisciplinary Investigative Team (MDIT).
• Act as a consensus builder and bridge-builder, strengthening collaboration while maintaining ethical and confidentiality boundaries.
• Proactively de-escalate conflicts and reduce fragmentation across systems.
• Identify systemic barriers affecting survivor healing and recommend collaborative solutions.
• Oversee program-level grant deliverables and performance outcomes.
• Ensure accurate data collection, documentation, and reporting for direct services, outreach, and coordinated response…