Program Director - Delivered Program

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time

1201 Pennsylvania Avenue, Brooklyn, NY, US

7 days ago Requisition

Salary Range: $90,000.00 To $96,496.00 Annually

As the Home Delivered Meals Program Director, you’ll provide strategic and operational leadership for JASA’s Home Delivered Meals Program, ensuring homebound older adults receive safe, high-quality, reliable, and client-centered meal delivery services. In this leadership role, you’ll oversee program operations, staff supervision, vendor and subcontractor partnerships, compliance, logistics, quality improvement initiatives, and service delivery that supports the health, dignity, and independence of older adults throughout New York City.

Monday–Friday: 7:00 AM – 3:00 PM

• Provide overall leadership and day-to-day management of the Home Delivered Meals Program.
• Ensure safe, efficient, reliable, and client-centered meal delivery operations.
• Oversee program workflows, operational systems, and service coordination to support program effectiveness and continuity.

• Supervise program leadership and assigned staff.
• Establish clear performance expectations, accountability standards, and operational goals.
• Support staff development, coaching, and ongoing professional growth.

• Maintain high standards of client service through responsive, compassionate, and dignified engagement.
• Strengthen coordination with case management teams, families, referral sources, and community partners.
• Support initiatives that reduce food insecurity, decrease social isolation, and improve client well-being.
• Oversee relationships with caterers, subcontractors, referral partners, and community organizations.
• Ensure service quality, responsiveness, contractual compliance, accountability, and program growth.
• Collaborate with external stakeholders to strengthen service delivery and client outcomes.

• Oversee delivery operations, including meal handling, staffing deployment, route logistics, fleet management, and driver safety.
• Ensure compliance with food safety standards and operational procedures.
• Monitor service continuity and effective use of operational technology and reporting systems.

• Ensure compliance with JASA policies and all applicable regulatory, contractual, and funder requirements.
• Oversee reporting, documentation, audits, fiscal controls, and data integrity.
• Support corrective action planning and continuous operational improvement efforts.

• Identify operational risks, service gaps, and opportunities for improvement.
• Use program data and client feedback to strengthen performance and improve service delivery.