Network Country Manager Job Scranton area,Pennsylvania USA,Management

Description

The Network Country Manager is a key member of the WTW global community. In addition to managing the international incoming accounts and service delivery to the Multinational Clients as part of their day-to-day job, they provide leadership and connectivity on a local and global level, drive the highest quality service on a consistent basis to Multinational Clients and champion the use of the best practices and service guidelines outlined within WTW.

It is also a resource and internal / external point of leadership, accountability and escalation to help ensure a smooth client experience.

Responsibilities

Lead the management of incoming business (Incoming Books of Business) related to Multinational Clients, ensuring local oversight and accountability, as well as effective and client-centric implementation processes for received business.

Collaborate with MCM coordinating/reference offices and local colleagues to identify and secure new business opportunities and cross-selling initiatives.

Lead growth strategies and drive the acquisition of new business into the country through teamwork with regional colleagues, Specialty leaders, global contacts, and the Latam MCM Leader.

Strengthen relationships with the country’s Top Multinational Clients and lead the penetration of solutions and lines of business within these clients.

Maintain an up-to-date and loyal client portfolio, highlighting activities and trends related to MCM Multinational Clients in the country/region, and provide annual reports to the MCM corporate leadership team.

Ensure documentation of newly won or expanded accounts and record commercial growth efforts within the country, in collaboration with Specialties and other teams working jointly.

Qualifications

University degree with relevant course work and/or applicable professional experience
Preferably 2 years experience with global/multinational insurance programs and proven track record of delivering excellent levels of client service
Customer Focus: dedicated to meeting the expectations and requirements of internal and external clients and maintaining effective relationships with the same
Excellent leadership and interpersonal skills, ability to communicate with colleagues throughout the group including senior leaders
Ability to recognize and diagnose issues, work in teams, and leverage the resources to produce solutions for clients and the business
Strong organizational abilities and flexibility to work in a performance driven environment managing multiple priorities
Drive for Results:
Steadily push self and others for results; consistent performance
Ability to coordinate multifunctional and multicultural teams
Promoter of collaboration across countries and functions
Ability to identify growth opportunities and synergies
Ability to build trusted networks and relationships
Focus on key KPIs: revenue, profitability, operational efficiency, and client satisfaction
Clear communication of priorities, progress, and challenges
Cross-cultural sensitivity to work effectively in diverse environments
Ability to lead transformations, implement new initiatives, and manage resistance to change
Fluent in English

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