Manager - Automotive Refinish

Performance Manager – Customer Success

The Performance Manager maintains strong customer satisfaction and retention of Axalta’s customers within a territory. The role is remote-based in the United States and requires travel of more than 50% of the time.

• Act as the primary point of contact for identified customers and build strong, collaborative relationships.
• Provide high-level dedicated customer support with frequent face‑to‑face visits.
• Perform shop audits to ensure equipment is in good working condition, products are used correctly, and SOPs are compliant.
• Analyze cost and productivity KPIs and review data with customer management.
• Manage budget for each center and ensure monthly costs remain within allotted parameters.
• Collaborate with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
• Identify and advise on process improvements to alleviate roadblocks facing the customer.
• Maintain an organized communication approach with a regular call schedule and clearly document customer interactions in Salesforce (SFDC) and follow up on issues in a timely manner.
• Use technology (SharePoint, Salesforce, Office
  365, etc.) to further individual productivity and enhance communication with team and customers.
• Involve local Axalta teams and engage appropriate resources for additional support when necessary.

• Minimum of 3–5 years of Automotive Refinish industry experience.
• Experience as a sales professional with a strong track record of successful customer support.
• Bachelor’s degree preferred but not required.
• Strong knowledge of repair shop operations and distribution fundamentals.
• Working knowledge of Axalta’s core (APL) product lines.
• Strong technical aptitude and problem‑solving skills.
• Professional demeanor at all customer levels and internally.
• Discipline and ability to perform effectively in unstructured, autonomous conditions.
• Ability to embrace the culture of both the customer and Axalta.
• Effective written and oral communication skills, including the ability to write call reports and follow‑up/visit summary letters.
• Competent Office
  365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc., for data‑driven recommendations.
• Must be willing and able to travel >50% of the time.
• Valid driver’s license required.

4 - Sales Workers (EEO-1 Job Categories-United States of America)