Program Director

Job Title

Program Director

$83,000 - $85,000

As a Program Director, you will be responsible for supporting and improving Job Connect operations, data capture, customer flow, report writing, and general operating capabilities.

• Collaborate with leadership teams and contractor staff to optimize customer flow, strengthen service delivery processes, improve operational efficiency, and ensure accurate and compliant data management practices.
• Develop and maintain strategic partnerships with state agencies, local organizations, educational institutions, and community stakeholders to strengthen collaboration, expand service access, and support program goals.
• Monitor progress toward contractual performance benchmarks and quarterly goals, identify performance challenges, and implement corrective strategies to support continuous program improvement.
• Oversee ISO compliance activities, internal quality assurance processes, and audit preparation to ensure adherence to organizational and contractual standards.
• Maintain accurate organizational charts, staff directories, and operational documentation to support communication, reporting, and program oversight.

• Bachelor’s degree required, master’s degree preferred.
• 7–10 years of previous supervisory experience required.
• Excellent organizational, prioritization, and problem‑solving skills.
• Ability to gather and synthesize information from a wide variety of people and sources.
• Experience managing large‑scale projects and driving change initiatives, including efforts requiring as‑is process mapping and the design and rollout of new processes and standard operating procedures.
• Proficient in Microsoft Office applications, with high proficiency in Microsoft Excel.
• Regional travel is required.
• Able to work fully onsite, fully virtual, or in a hybrid environment.
• Clean driving record, valid Driver’s License, and reliable vehicle required.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.