Service Delivery Manager

Datavant is a data collaboration platform that empowers healthcare organizations with secure and actionable health data solutions. We work across the healthcare ecosystem—from providers and health plans to researchers and life sciences companies—to enable data connectivity and improved health outcomes.

The Manager, Service Delivery leads operational execution across one or more assigned sites. The role ensures timely, high‑quality, and compliant ROI services, overseeing supervisors and frontline teams, managing staffing and scheduling, driving operational performance, and maintaining adherence to standardized workflows.

• Travel up to 50% to various areas of New York/Pennsylvania
• Own overall service delivery performance across an assigned portfolio, including SLA’s, quality, throughput, cost, and global metrics
• Lead supervisors and frontline teams to deliver high‑quality, compliant ROI services
• Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management
• Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans
• Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures
• Partner with supervisors to coach staff, address performance issues, and support employee growth
• Serve as the first point of operational escalation for site‑level execution issues (not customer issues)
• Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions
• Support training for new hires and ensure readiness to transition to centralized training (Phase
  2)
• Maintain an accurate skills matrix and assist with work assignment optimization
• Contribute to continuous improvement initiatives and transformation pilots
• Work with VPO to address concerns with the Account Management team for client communication

• Achievement of SLA’s, quality, and cost targets
• Improved operational efficiency and scalability
• Reduction of rework and waste
• Strong performance and engagement/retention of the team
• Successful adoption of new technology

• Experience managing teams in healthcare operations, HIM, or a large‑scale production environment
• Demonstrated ability to coach and develop people leaders
• Comfort using metrics and dashboards to guide operational decision‑making
• Strong understanding of HIPAA and regulated workflows
• Problem‑solving skills and the ability to respond quickly to operational fluctuations
• Ability to identify process improvement needs and appropriate solutions
• Ability to collaborate cross‑functionally with NOC, Workforce Planning, Training, and Shared Services

• You have experience with ROI workflows or EMR systems
• You have led multi‑site teams
• You have experience with Lean or continuous improvement methodologies

Estimated total cash compensation range for this role is $72,000—$78,000 USD.

The job is not eligible for employment sponsorship. Because our clients require post‑offer health screenings and proof of vaccination, most candidates will need to complete required vaccinations such as flu shot, Tdap, COVID‑19, etc. Exemptions may be available on a case‑by‑case basis.

Datavant is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. We are proud to be a vendor of patient data services that complies with HIPAA and all applicable regulations.