Assistant General Manager, Cafe

We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site:

Assistant General Manager is the senior business leader in the Cafe supporting the General Manager for upholding all brand standards, core values, while meeting or exceeding Owners’ Objectives. The Assistant General Manager is responsible for asset management of the entire facility, the Assistant General Manager, in conjunction with the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.

Demonstrate a working financial comprehension in achieving the Cafe’s key performance metrics. Work very closely with Sales to execute the Cafe Sales & Marketing plan while helping to achieve year‑over‑year entrée count growth. Serve as a mentor and coach to junior management staff in understanding the businesses financial goals. Work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.

Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards. Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the café. Champion change, ensuring all local and company initiatives are implemented successfully.

Foster an environment of customer advocacy in which all team members put the guest first in every situation. Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. Work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email.

Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and placing them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance. Support staff development and advancement along well‑defined career paths.

Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under his/her stewardship in order to drive continuous improvement and retention.

• Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
• Bachelor's Business Degree or documented entrepreneurial hospitality leadership.
• Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors.
• Can illustrate consultative skills and ability to work cross‑functionally.
• Exhibits excellent verbal and written communication skills.
• Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.
• Possesses the potential and aspiration to serve as a Hard Rock General Manager.

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand‑eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.