Dispatch Trainee

TELECOMMUNICATOR I - ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Pass the training program milestones, benchmarks, and exams and demonstrate skills in training and live dispatch environments.
• Achieve and maintain certifications in ETC, EMD, CPR, PEMA, NIMS (IS100, IS200, IS700, IS800) online courses, NCIC/CLEAN, HAZMAT Awareness, and Missing and Exploited Children online courses within established benchmarks.
• Complete monthly continuing education.
• Attend monthly shift meetings.
• Apply policies, procedures, and protocols correctly.
• Operate telephone and Computer Aided Dispatch (CAD) systems and other communications equipment.
• Proficient in back-up methods including cards and telephone.
• Receive emergency and non-emergency calls from the public, emergency service providers, and other public safety agencies requesting police, fire, medical or other emergency services.
• Enter, update, and retrieve information from computer systems.
• Make quick and accurate decisions.
• Maintain confidentiality and handle sensitive information professionally.
• Maintain a positive customer service attitude with the public, public safety providers, and other agencies.
• Demonstrate a high level of professionalism at all times.
• Assist in maintaining the computerized Master Street Addressing Guide (MSAG) and emergency database by collecting information and relaying issues to the Shift Supervisor.
• Perform additional assigned duties as directed.

• Includes Telecommunicator I responsibilities.
• Achieve sign-off on Fire/EMS and Police training benchmarks and exams, demonstrating skills in training and live dispatch environments.
• Operate a variety of communications equipment including radio consoles, telephones, CAD systems, and other technical equipment.
• Use back-up methods: cards, radio, telephone, and paging.
• Coordinate and assign field units to incidents based on nature, priority, and available resources.
• Track and document radio activity, incident information, and unit status.
• Identify, analyze, and disseminate pertinent information to field units; evaluate updates and disseminate to field units.
• Coordinate, assign, and monitor use of multiple radio talk groups.
• Monitor box alarms on the simplex system.
• Access and operate local and state databases to verify information and disseminate to law enforcement officials.
• Operate playback audio recorders (radio and telephone) when applicable.
• Evaluate information to identify potential escalation and perform status checks for scene and responder safety.
• Make quick and accurate decisions.
• Assist other dispatchers as needed when not occupied with primary duties or if occupied with lower priority duties.
• Perform checks on vehicle registration, driver’s licenses, wanted or missing persons, and property; disseminate information to local law enforcement.
• Comply with FCC regulations applicable to public safety radio.

• Includes Telecommunicator I–IV responsibilities.
• Sign off on Records (SCOPE); complete written and simulation exams within the set time frame.
• Enter, modify, and cancel data in databases with high accuracy; retrieve, interpret, and disseminate information to appropriate law enforcement officials.
• Perform checks on vehicle registrations, driver’s licenses, and on requests for wanted/missing persons, stolen guns and stolen articles; these requests require a high level of confidentiality.
• Receive and send teletypes through CLEAN and NCIC systems.
• Access information through Citrix, AOPC, JNET, and other databases and maintain certification to use those systems.
• Maintain departmental files, records, and office equipment.

• At least 18 years old and possess a high school diploma or GED equivalent.
• A combination of education and experience indicating the knowledge, skills, and abilities required at entry.
• Basic computer skills.
• Must successfully pass pre-employment exams, background investigations, and drug and hearing screenings.

• Communications: ability to write legibly, spell correctly, type; speak clearly; hear well over phone and radio;…