Branch Manager

Branch Manager

NET Credit Union is seeking a dynamic Branch Manager to manage daily operations, deliver exceptional service, build lasting relationships and cultivate future leaders.

Experience:

Two to five years of similar or related experience

Education:

Bachelor's Degree preferred or equivalent experience

Requirements:

• Maintain a highly motivated, well-trained staff, maintaining effective employee relations
• Implement and monitor the budget for the branch
• Apply and evaluate policies and procedures for the branch. Ensure that the branch is in compliance with federal laws and regulations set forth by the NCUA and other regulatory agencies
• Evaluate the job performance of the branch office staff to ensure quality of work and service to members
• Coach and develop the ABM and frontline branch team through consistent, productive feedback
• Monitor and report to senior management branch activity including number of transactions, volume, teller errors, loan volume, teller and loan personnel salaries & incentives and new accounts
• Monitor key products and sales within branch to ensure profitable and sound business practices and a high quality of service for members
• Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis
• Ensure that staff receives on-going training on security and robbery procedures
• Schedule adequate staff to ensure efficient branch operations
• Conduct loan interviews, forward to underwriting for decision and close loan
• Monitor branch operations to ensure a consistent, professional atmosphere and approach
• Assist staff or members in solving complex account problems
• Create and maintain a cross-selling environment within the branch
• Hold periodic staff meetings. Identify areas for improvement, changes in procedures, new developments or changes in services. Keep staff up-to-date on trends and general credit union information
• Other duties as assigned