Community Outreach Specialist

Job Description:

Title:

Community Outreach Specialist Salary: $45,000 Classification:
Non-Exempt

The Community Outreach Specialist serves as a visible ambassador for PA Career Link® Berks County by building and maintaining community partnerships, increasing public awareness of services, and supporting access to workforce development opportunities across Berks County.

This position operates within a unified, countywide outreach strategy, including Career Link on the Move, and balances both relationship-building and direct community engagement to ensure consistent and strategic outreach coverage.

Build and maintain relationships with community-based organizations, educational institutions, municipal partners, employers, and other stakeholders to strengthen referral pathways and collaboration. Conduct face-to-face and virtual meetings with organizational representatives to discuss collaboration and promote PA Career Link® services. Represent PA Career Link® Berks County at community events, job fairs, resource fairs, chamber events, and partner meetings to increase visibility and awareness of services.

Support the planning, coordination, setup, delivery, and follow-up of community-based outreach activities, including Career Link on the Move, pop-up events, presentations, and recurring service locations across Berks County. Engage directly with job seekers and employers to provide information on PA Career Link® services, training opportunities (including OJTs and ITAs), and clear next steps for accessing services. Coordinate with internal departments to promote Business Services, Training Services, Rapid Response, and other workforce initiatives, and refer employer leads and service opportunities to the appropriate team for follow‑up.

Support employer‑focused outreach activities, recruitment events, job fairs, and community hiring initiatives in coordination with the Business Services Team. Assist with Rapid Response outreach and community-based service delivery for businesses and workers affected by layoffs, closures, or other workforce disruptions. Conduct onsite and offsite presentations and workshops related to training, employment, and re‑employment services. Inform PA Career Link® staff of supportive services available through community organizations to assist customers in overcoming barriers to employment and training.

Connect community-based organizations with the PA Career Link® website and support efforts to streamline referral processes. Develop and maintain a database of community organizations, partners, and contact information. Ensure outreach and partner resource materials are available and up to date for PA Career Link® customers. Coordinate with the Outreach Team to share event details, community needs, partner updates, photos, and success stories that support timely and consistent outreach communications.

Identify gaps in service access and opportunities to expand partnerships and strategic outreach coverage, with particular attention to underserved communities and populations across Berks County. Provide insight on outreach activities, partnerships, and trends for Market Intelligence Reports and internal planning. Assist in the PA Career Link® resource area and support orientations and workshops as needed. Track outreach activities, contacts, referrals, event participation, and outcomes;

maintain required documentation; and submit timely reports to the Community Outreach Coordinator. Maintain a thorough understanding of PA Career Link® programs, services, funding streams, and staff roles to appropriately guide customers and partners. Maintain flexibility to work non‑traditional hours, including evenings and weekends, as needed to support community…