Product Quality Assurance Supervisor

Global Quality Dept – Corporate

Onsite Daily, no remote option. Global travel in future approx. 5‑15%.

Victaulic is a global leader in mechanical pipe joining solutions, serving the fire protection, industrial, mining, and commercial building markets worldwide. With over 100 years of innovation and engineering excellence, Victaulic provides mechanical pipe joining systems that offer superior installation productivity and operational reliability. Our products and services are trusted by contractors, engineers, and facility owners in more than 120 countries, making us the industry standard for mechanical pipe joining solutions.

We are seeking an experienced Laboratory Technician Supervisor to join our Quality Assurance team in Easton, PA. This full‑time position reports to the Global Quality Assurance Manager. The Laboratory Technician Supervisor will provide leadership and operational oversight to the laboratory operations while managing critical quality processes. The successful candidate will oversee Product Evaluation Request (PER) logistics, analysis, and close‑out procedures while leading a team of laboratory technicians to ensure the highest standards of product quality and compliance.

• Provide direct leadership and supervision for laboratory operations and technical staff focusing on performance management, workflow efficiency, and staff development.
• Oversee daily lab operations, ensuring effective prioritization of work to meet business needs.
• Manage comprehensive PER logistics from initiation through material handling, assignment, analysis, review, and final close‑out.
• Ensure timely and prioritized lab review of all PER according to established protocols and identify and remove process bottlenecks, standardise workflows, and implement process improvements.
• Communicate critical findings and recommendations to Quality Assurance, Application Engineering, and Sales teams.
• Develop, implement, and manage Key Performance Indicators (KPIs) for laboratory operations.
• Maintain accurate documentation and reporting of laboratory activities and results.
• Implement corrective action programs based on analysis of quality data and testing outcomes.
• Drive continuous improvement initiatives to enhance laboratory efficiency and effectiveness.
• Ensure adherence to all safety regulations and company policies within the laboratory environment.
• Serve as coach and mentor to laboratory and technical staff, fostering accountability, engagement and growth.

• Bachelor's degree in Engineering, Chemistry, Materials Science, or related technical field.
• Minimum 7+ years of progressive experience in quality assurance, with a demonstrated history of managing laboratory operations or customer incident management systems.
• Proven ability to manage teams and operational processes in a structured environment.
• Experience driving process improvements, workflow optimisation, and cross‑functional collaboration.

• Proficiency in data analysis software and statistical analysis tools.
• Knowledge of quality management systems and testing equipment.
• Understanding of corrective action programmes and root cause analysis methodologies.
• Familiarity with industry standards and regulatory compliance requirements.

• Strong analytical and problem‑solving abilities with attention to detail.
• Excellent leadership and team‑management skills; motivate and guide a diverse technical team.
• Effective written and verbal communication skills.
• Ability to prioritise multiple projects and meet deadlines in a fast‑paced environment.
• Experience mentoring and developing technical staff.
• Understanding of lean manufacturing principles and continuous improvement methodologies.
• Strong organisational skills and ability to manage complex processes.
• Ability to travel globally.

• Previous experience managing laboratory personnel and technicians.
• Background in mechanical systems, pipe joining, or related industrial applications.

Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, colour, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre‑employment process).