Leasing Consultant

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At Madison Apartment Group, we pride ourselves on fostering a vibrant, inclusive, and supportive company culture. We believe in investing in our employees, offering a wide range of benefits, including comprehensive health coverage, professional development opportunities, and various types of paid time off that truly support your needs. As a part of our team, you'll find a collaborative environment that encourages growth, creativity, and innovation.

The Leasing Consultant reports to the Property Manager and is responsible for acting as the first point of contact for all prospective and current residents in the community. The Leasing Consultant performs all activities related to apartment rentals and move-ins, generating and handling traffic, qualifying prospects, preparing lease documentation, and handling current resident relations. Assists in planning and participation in resident functions.

• Provides first-line customer service by creating and maintaining a professional and welcoming environment for prospective and current residents, as well as property guests
• Greets prospective residents, determines needs and preferences, leads tours of the property, shows vacant units and markets property amenities to close sales and maintain occupancy
• Provides daily customer service and issue resolution for current residents
• Maintains responsibility for all activities related to apartment rentals and move-ins, including generating and handling traffic, leasing apartments, and qualifying prospects
• Prepares lease documentation and completes move-in and move-out procedures in accordance with the Company’s and the property’s established policies and procedures
• Assists in planning and participation in resident functions
• Maintains a thorough knowledge of the market and facilitates prospect generation through the most effective advertising mediums and prospect follow-up
• Provides high-quality resident service and conveys resident service requests to the Maintenance Supervisor and other service associates
• Inspects models and “market ready” vacancies daily to ensure cleanliness
• Inspects community grounds and reports any service needs to maintenance staff; inspects move-ins, move-outs, and vacancies
• Develops thorough knowledge of the product, as well as the rental community, and surrounding market
• Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, resident, service request, etc.
• Assists in the management of site social media platforms
• Completes Guest Card Information form for all prospective residents and performs proper follow-ups
• Completes all lease applications, assists with application verification, and notifies prospective residents of decisions. Provides proper written communication with residents as needed
• Completes all lease paperwork and accepts rent and deposits
• Prepares daily and weekly reports, move-out inventory, market surveys, etc. as needed
• Organizes and files appropriate reports, leases and paperwork
• Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays
• Agrees to flexible or extended office hours during leasing season and holidays
• Conducts all business in accordance with Company policies/procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other laws pertaining to housing.

• Minimum of two years of sales/leasing experience or equivalent preferred
• Demonstrated experience delivering exceptional customer service
• Ability to follow directives and work with minimum supervision
• Superior written and verbal communication skills
• Ability to see a project through to completion
• Ability to interact positively with residents, employees, vendors, and the general public
• Basic arithmetic skills
• Ability to pay…