Director, CX Research

Role responsibilities

• Lead and develop the CX Research capability; build/mentor a team and foster curiosity, rigor, and evidence-based advocacy.
• Hands-on design, execute, and analyze qualitative research (interviews, usability testing, contextual inquiry, concept testing) and experiments; apply quantitative/statistical analysis to behavioral/telemetry data.
• Analyze telemetry and behavioral usage (e.g., product usage, clickstream, in-app interactions) with qualitative evidence to understand colleague behavior.
• Operationalize AI-enabled research methods and continuous feedback loops (automated research workflows, persona-based insight extraction, synthetic data as appropriate) while maintaining ethical standards.
• Evaluate/pilot AI research tools; design tests and define metrics for AI adoption and impact on productivity and insight quality.
• Define and own enterprise measurement strategy for AI/solution adoption.
• Partner on cross-functional planning to identify/prioritize/resourcing CX investment areas; collaborate with data/analytics colleagues.
• Monitor trends in behavior, workplace technology, and AI adoption; translate insights into actionable recommendations.

Bachelor's in a research/human-centered field; 8+ years UX/behavioral research; 2+ years leading/managing researchers; experience with qualitative and quantitative research.

Advanced degree; 10+ years (regulated industry/life sciences/healthcare); 5+ years leadership; deep UX methods + applied statistics (design, power analysis, significance testing); AI-driven research tools; continuous discovery/automated workflows/synthetic personas; telemetry/behavioral analytics;
Python/R and survey/statistical tools (e.g., Qualtrics/SPSS).

Influence, coach others, and remain hands-on in research/experimentation.

Minimal travel.

• Base $176,600-$294,300
• bonus target 20%
• eligible for long-term incentive
• 401(k) with match
• retirement contribution
• paid vacation/holidays/personal days
• caregiver/parental and medical leave
• medical/prescription/dental/vision coverage