Wireless Retail Sales Associate AVONDALE | Gap Newport Pike

Job Details

Job Location:

AVONDALE | Gap Newport Pike [185E] - AVONDALE, PA 19311

Salary Range: $10.70 - $30.00 Commission

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we consistently deliver solutions and service our customers demand.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love.
• Guide customers through their purchasing experience with thoughtful questions, informative answers and the sharing of expertise.
• Approach service and sales needs with patience, honesty, and empathy.

Become proficient in the use of digital tools designed to enhance interactions and onboarding.

• Show how our ever‑expanding coverage stacks up in customers’ neighborhoods, providing a lightning‑fast LTE network.
• Explain how plans and services will let customers live unlimited, feel the love, stay connected and go further.
• Demonstrate how we are redefining wireless, from device and account inspection to review and troubleshooting.

Complete training on in‑store experience, new skills and processes, and knowledge of systems and reference resources.

• Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience and resolve issues.
• Identify and hand off small business leads.
• Develop strong peer relationships where every employee is accountable for company success.
• Maintain a positive environment while providing first‑class customer experience.

• A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
• Effective at balancing customer experience and performance goals.
• Six months of customer service and/or sales experience; retail environment preferred.

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• A culture of care & excellence.
• Health benefits for full‑time employees.
• Monthly sales incentive programs, contests, rewards and more.

• Be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full time (40 hours) or part time (20+ hours) availability.

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce and welcome everyone to our team.