Retail Sales Manager; Assistant Store Manager - Store

Retail Sales Manager

As one of the largest for-profit thrift operators in the United States, Canada and Australia, we supply our stores with gently-used, one-of-a-kind items that are donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services.

We are a purpose-driven company with a business model that people love for its impact on both the planet and local communities. Our mission is to champion reuse and inspire a future where secondhand is second nature.

• The opportunity to celebrate uniqueness and contribute with people from many different backgrounds, experiences, and perspectives.
• A purpose-driven company with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

We provide comprehensive onboarding and training from day one. Our Savers University develops and delivers robust training to every team member across our organization.

• Bundled health plans such as medical, Rx, dental and vision.
• Company-paid life insurance.
• Programs to stop smoking, diabetes management coaching, and on-demand care options.
• A 401k plan with generous company matching contributions.
• Paid time off for leisure or other hobbies.
• A range of mental health services to assist with daily life.

Accountable for the overall management and direction of the processes associated with the day-to-day functions of the sales floor. Upholds company standards throughout all customer and donor areas of the store, remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate, and friendly service at cash registers, self-checkouts, the retail floor, and at point of donation. The Retail Sales Manager reports to the Store Manager.

• Ensures store performance meets financial targets and key metrics based on the annual and quarterly operating plan(s).
• Continually monitors and sets the pace of work.
• Understands company objectives, local market potential and can analyze and act on key metrics, observations, and information.
• Inspects sales floor for shop-ability and merchandising standards and ensures a positive customer/donor experience at all points of interaction.
• Leads the generation of new Super Savers Club membership.
• Prioritizes and directs team member activity.

• Leads, directs, and supervises the work of supervisor(s) and retail sales floor team members.
• Plans staffing needs and coordinates recruitment, selection, and training.
• Regularly interacts, trains, coaches, and counsels the supervisors and team members, providing recognition and candid feedback, addressing complaints and solving issues.
• Identifies and develops high-potential team members for supervisory and management positions through guided work.
• Role models and maintains a respectful, values-driven workplace that adheres to all policies and procedures.
• In the absence of the Store Manager, fulfills their responsibilities and oversees the entire store as acting Store Manager.

• Schedules supervisors and team members for cash register, self-checkout, and sales floor to meet customer/donor demand.
• Continuously assesses the sales floor and donor areas, directing team member activity to ensure standards are met and setting the pace of work.
• Informs team members of operating plan targets and progress against targets; monitors sales, items sold and operations labor hours throughout each shift to ensure efficiency targets are met and to determine the need to increase, decrease or reassign staffing.
• Identifies sub-standard departments and categories and takes action for resolution.
• Accountable for determining appropriate space-to-sales for departments and categories using the Cat Max tool and adjusting linear footage accordingly in conjunction with the Store Manager to maximize sales.
• Receives and responds to customer questions, requests, and complaints.
• Processes exchanges, special customer needs, and team member purchases as needed.
• Leverages the Voice of Customer Program to improve customer and donor satisfaction.
• Delivers a positive and unforgettable customer/donor experience by setting the example for, and training and coaching, customer service expectations.
• Actively engages with the customer by seeking first-hand customer feedback to make improvements to all aspects of the shopping and donor experience.
• Implements the set-up of sales and marketing promotions and programs.

• Maintains a safe work environment through education, consistent follow-up,…