Store Shift Supervisor

Overview

Do 4‑pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws‑on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

As Store Shift Supervisor at Pet Supplies Plus, you’re paw‑sitive about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:

• Assist a neighbor in choosing the perfect toy for a lab who loves to fetch
• Stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
• Show a fourth grader how to test the water in his fish tank
• Set an example for the other team members in delivering fantastic neighborly service
• Assist the store’s team leaders by reinforcing the daily operational procedures and performance expectation

• Partner with store team leaders to learn and reinforce PSP standards and daily management routines
• Provide leadership coverage and cover management functions up to four times a week when team leaders are offsite
• Adhere to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
• Perform back‑office procedures – such as making signs, updating price changes, and inputting cashier records – to comply with standards and expectations
• Participate in store recruiting, onboarding and team member development
• Communicate opportunities to improve community engagement or store performance to the team leaders
• Act as a store team member when they’re not acting as the manager‑on‑duty or learning operational tasks
• Willingness to perform nail trims on our furry friends

• A high school diploma or GED
• 2+ years of retail experience
• Proficiency in Microsoft Office
• Strong sales and customer service skills are a must
• Ability to operate all equipment, including a forklift, run the store, climb ladders, bend, kneel, and lift up to 50 pounds
• Ability to work flexible schedules, have reliable transportation, and must pass the drug screening (where allowed by law) and be 18 years or older

• Employee Discounts
• Flexible Schedules
• Pay Increases & Pet Care Training Programs
• Promotion From Within Culture
• Medical, Dental & Vision Plans (Full‑Time)
• Health Savings & Flexible Spending Accounts
• Paid Time Off (Full‑Time)

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.