Shift supervisor, Retail

Requisition : 19862

Remote Work Available: No

Job Title:

Shift Supervisor

Department:
Retail

Reports To:

General Manager

FLSAStatus:
Regular Non-Exempt

Salary: $18.00 hourly

The Shift Supervisor is responsible for assisting the General Manager/Assistant General Manager in leading and supervising store personnel, achieving key performance metrics, and ensuring the efficient daily operation of the store. The role ensures regulatory compliance while delivering an exceptional customer experience.

• Assume all duties of a key‑holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state‑specific regulations.
• Review, communicate, and ensure compliance with all company SOPs and assure that any changes are communicated to employees.
• Provide coaching, training, and development to the team focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations.
• Maintain professional working relationships with business partners.
• Maintain strict confidentiality and compliance.
• Perform other tasks assigned by management.

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service, is a plus.
• Prior cash handling experience required.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices.
• Ability to interact with customers and team members respectfully and politely.

• Must possess a valid driver’s license and pass an MVR background check (delivery locations only).
• Must be able to pass a Level 1 and Level 2 background check.
• Must be at least 21 years of age.
• Must function independently, be flexible, possess personal integrity, and work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with patrons of different ages, abilities, and those who are experiencing emotional distress or displaying a hostile attitude.

While performing the duties of this job, the employee is: constantly required to move/traverse throughout entire facility, including tight spaces; accurately communicate and exchange sensitive information; frequently required to manipulate objects up to 50 lbs; maintain visual and auditory acuity; and occasionally required to remain in a seated position.

Up to 40 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

Nearest Major Market:
Scranton. Nearest Secondary Market:
Wilkes Barre.