Member Specialist

Position Summary

Provides member service and maintains the checkout area. Resolves member issues and concerns and promotes Sam’s Club products and services. Guides members regarding self‑service technology and processes member purchases. Handles payments, returns, refunds, and exchanges in accordance with company policies for various membership and payment types. Follows company safety standards, conducts safety sweeps, and reports unsafe situations to facility management.

• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions and locating merchandise.
• Zones the area and arranges and organizes merchandise for sales and safety.
• Assists members with transporting items and maintains a safe shopping environment.
• Maintains entrance and exit areas, reviews receipts, and ensures secure handling of Sam’s Club assets.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures and ensures compliance with security and safety practices.
• Trains Member Frontline Services associates on company processes, technology, and program rollouts.
• Provides continuous learning and process improvement opportunities.
• Properly handles returns, identifies shrink and damages, and maintains area compliance with policies.
• Completes work assignments by prioritizing tasks, collaborating with managers, co‑workers, and customers, and communicating progress.
• Adapts to change, reviews improvement opportunities, and learns from feedback.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment. It meets or exceeds paid sick leave laws where applicable. For information about PTO, see
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs include high school completion, bachelor’s degrees, English Language Learning, and short‑form certificates. Tuition, books, and fees are paid entirely by Walmart.
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits can change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.
  
  Walmart at (Use the "Apply for this Job" box below)..

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

• Experience operating front‑end equipment and working with mobile retail applications.

381 Benner Pike, State College, PA , United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.