Virtual - Senior Business Sales Representative

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig‑speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Responsible for inbound telesales of Comcast Company services to Small‑to‑Medium business customers.

Disclaimer:
Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

• Must be Highly Organized
• Quickly Learns and Adapts to Change
• Basic Understanding of Excel
• Strong Verbal and Written and Presentation (Video) Communication Skills
• Strong Product Knowledge/Technical Skills
• High Level of Integrity
• Ability to Manage a Longer Sales Cycle
• Funnel Management
• Fiber and Advanced Voice experience preferred
• CRM pipeline management strongly preferred
• Mobile sales experience preferred
• Sales experience required

• Deliver consistently high close ratios, higher revenue and multiple product business solutions.
• Meet / exceed sales targets & quotas by generating sales from inbound calls; follow‑up with potential customers to sell Business Services products or services to small and mid‑size businesses.
• Utilize knowledge of the latest products and services to promote the sale of bundled products and provide the optimal solution for the customer as well as articulate benefits of our products over other products.
• Stay abreast of competitive landscape and emerging technologies to best position Business Services in the marketplace.
• Identify improvement areas through a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers. Leads customers through a consultative process to best meet their communication needs.
• Ensure Client Relationship Management (CRM) software is accurate and up to date on daily basis.
• Manage the customer relationship from initial call through close, to resolve on the first call or elevate appropriately.
• Provides testing and feedback to assist with deployment and adoption of new products, incentives, systems and other changes introduced into the sales channel.
• Deliver best‑in‑class customer experience and represent Business Services in a professional and courteous manner to prospects and customers.
• Keep up to date on product knowledge, industry information, and competitive landscape.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not…