Account Manager

As an Account Manager at Hexaware, you will own and grow a portfolio of existing client relationships. This is a farming role at heart – your primary canvas is our current customer base, and your mandate is to deepen engagement, uncover new opportunities, cross-sell Hexaware's full suite of services, and drive sustainable revenue growth while protecting and improving gross margins.

This role is ideal for a high-energy, commercially minded MBA graduate who blends strong relationship instincts with sharp business acumen, and who thrives in a fast-paced, client-facing IT services environment.

• Own a defined portfolio of existing Hexaware accounts and serve as a relationship owner for day-to-day engagement.
• Develop and execute Account Growth Plans (AGPs) with clear revenue targets, penetration milestones, and whitespace mapping.
• Identify, qualify, and convert upsell and cross-sell opportunities across Hexaware's service lines – including Digital, Cloud, Data & AI, BPS, and Infrastructure services.
• Drive consistent year-on-year revenue growth within the assigned account portfolio.

• Build and sustain multi-threaded relationships across client stakeholder layers – from operational managers to C-suite executives.
• Act as the Voice of the Customer internally, ensuring delivery teams remain aligned to client expectations and satisfaction levels.
• Conduct regular business reviews (QBRs / EBRs) to demonstrate value, share roadmaps, and unlock strategic conversations.
• Manage escalations proactively and turn service recovery situations into trust-building moments.

• Protect and improve gross margins across engagements through smart commercial structuring, negotiation, and renegotiation of contracts and SOWs.
• Partner with finance and delivery to track account-level P&L, flag margin risks early, and implement corrective actions.
• Own pricing and commercial governance for new scope within existing accounts.

• Maintain a healthy, accurate pipeline in CRM (Salesforce) with regular updates on opportunity stages, deal values, and close timelines.
• Collaborate closely with pre-sales, solutions, and practice teams to build compelling proposals and respond to client requirements.
• Track competitor activity and market trends within accounts to proactively position Hexaware's capabilities.

• Serve as the connective tissue between the client and Hexaware's delivery, legal, finance, and practice teams.
• Partner with the delivery organization to ensure seamless project execution and client satisfaction.
• Contribute to internal account strategy reviews and bring structured market intelligence back to the organization.

• 5-10 years of professional experience; prior exposure to IT services, SaaS, or technology sales strongly preferred
• Exceptional communication and executive presence – comfortable presenting to senior client stakeholders.
• Strong commercial acumen with the ability to understand P&L, margins, and deal economics.
• Structured problem‑solving and analytical thinking; ability to translate data into account strategy.
• High degree of ownership, self‑motivation, and a hunter‑turned‑farmer mindset.
• Proficiency in Microsoft Office (PowerPoint, Excel); familiarity with CRM tools (Salesforce preferred).
• Collaborative team player who can influence without authority across a matrixed organization.
• Willingness to travel to client sites as required.

• Specialization in Marketing, Sales, Strategy, or International Business will be an advantage.

• Work with a global roster of marquee clients across 30+ countries.
• Accelerated career growth trajectory with early ownership of high-value accounts.
• Exposure to cutting-edge technology offerings – AI, Cloud, Digital Transformation, and beyond.
• Inclusive, people‑first culture with best‑in‑class learning and development programs.
• Competitive compensation, performance‑linked incentives, and comprehensive benefits.