Appliance Service Technician; Allentown, PA

Appliance Service Technician

As a Bodewell Appliance Care Technician, you will combine hands‑on repair skills with the ability to deliver smart, lasting solutions. Your role is equal parts technician, educator, and brand ambassador.

• Diagnose and complete in-home repairs on GE Appliances’ major appliances.
• Use sound judgment to recommend repair vs. replacement based on cost-effectiveness and customer needs.
• Promote and sell service contracts, water filters, and related products, focusing on value-driven solutions.
• Operate the assigned Bodewell service van to customer locations.
• Accurately document repairs, routes, and work activities.
• Participate in training sessions, meetings, and events to maintain industry expertise.
• Manage inventory and maintenance of the service vehicle.
• Deliver high-quality service and maintain strong customer satisfaction.
• Follow all safety protocols to protect yourself and others.

• Annual wage increases and uncapped incentive opportunities.
• Service van, laptop computer, and smartphone provided.
• Uniforms, work boots, and specialized tools supplied.
• Medical, dental, vision, and life insurance on day one.
• 401(k) and tuition reimbursement.
• Paid vacation and paid holidays.
• Career growth opportunities and continuous technical training.

Competitive hourly rates: $24 - $34+ base, depending on experience, certifications, and location.

• High School diploma or GED.
• 1+ year of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance.
• Ability/experience diagnosing and repairing major appliances.
• Excellent customer service and communication skills.
• Basic computer aptitude, including proficiency in Microsoft Outlook and Teams.
• Ability to work a flexible schedule, including some Saturdays.
• Valid state driver’s license and successful background check, physical, and drug screen.
• Willigness to obtain CFC Certification within 6 months.
• Wear uniform and maintain personal grooming standards consistent with GE Appliances values.
• Self-directed and solid team player.
• Ability to deescalate situations and rebuild customer confidence.
• Physical ability to step in/out of a van, sit for extended periods, handle hot/cold/wet parts, use powered hand tools, lift at least 77 lb., and push/pull 70 lb.

• 6+ months of experience with refrigeration repair.
• Experience using Salesforce or a similar CRM system.
• CFC Certified or associate’s degree in appliance repair.
• Ability to read and interpret wiring diagrams, schematics, and service information.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.