Residential Technician

Title: Residential Technician

Reports to: General Manager

Job Type: Full-Time

Location: Gibsonia, PA (Onsite)

Summary: In the role of Residential Service Technician, you will assume a pivotal responsibility in the maintenance and repair of garage doors and related systems.

• Basic diagnostic, troubleshooting, and repair of garage doors & related products.
• Perform preventive maintenance services.
• Maintain inventory on company truck and understand the proper use of all parts, tools, etc.
• Maintain paperwork and records as necessary.
• Communicate effectively with team members and customers to ensure satisfactory service.
• Maintain safe, secure, and healthy work environment

• Must be at least 18 years old
• General knowledge of construction, electrical, hand tools, etc.
• Valid Driver’s License
• Acceptable MVR to be added to our auto insurance policy
• Personal handheld tools
• Current PA Medical DOT certificate (or be able to obtain one in a timely manner)
• Be able to pass pre-employment screening including drug test & background check
• Have reliable transportation to and from our warehouse location

• 2-3 years’ experience in garage door service/installation or similar skilled trade
• Welding, OSHA 10, first aid, and/or CPR certification(s)

• Ability to consistently be on-time according to schedule and customer appointments
• Willingness to learn
• Strong problem-solving skills
• Excellent attention to detail
• Customer service orientated mindset
• Adaptability to changing work environment
• Excellent analytical and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong communication and interpersonal skills.

• Non-climate-controlled environment – potentially working in all weather conditions.
• Frequently sitting, standing, bending, lifting to 75 lbs.
• Performing work at elevated heights on ladders and lifts.

• Monday to Friday, 7:00am to 5:00pm
• One Saturday a month from 8:00am to 12:00pm
• Occasional out-of-town travel for work orders or training

We are proud to offer a robust benefits package to our Team Members including:

• Competitive pay
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with employer match
• Generous Paid Time Off (PTO)
• Paid holidays
• Team member recognition & reward programs
• Employee discount on products & services

We are an (EOE) Equal Opportunity Employer.