Guest Services Associate - Woodward - Summer

Position: Guest Services Associate - Woodward - Summer 2026
** Woodward PA,
** located in the rolling hills of central Pennsylvania, is a world-class action sports destination and camp. Our employee experience and culture are derived from our main product: FUN. We work, progress, and play in a world of innovative environments. If this sounds like what you are looking for, we'd love to hear from you!

As the Guest Services Associate, you will support all aspects of the guest experience. With an eye for excellence, this role will engage and grow relationships with our parents, campers, and guests, solve problems, and provide important information to current and prospective customers. This position will assist with follow-up with prospective guests to ensure they have the information they need to make the best decisions about their camp experience.

The Guest Service Associate will work well with a team and independently, be able to multi-task and meet deadlines, be detail-oriented, flexible, and have excellent communication skills. This role is critical to achieving an unparalleled experience for staff and guests alike. The Guest Services Associate should be knowledgeable in guest services and office procedures and be willing to evolve and adapt with the needs of the business.

They help establish a culture of consistency to ensure excellence within the Guest Services department.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** Provide clear and supportive communication to parents, highlighting the value of the camp experience and its benefits to families. Communicate attentively with guests via phone and email, instilling confidence in the camp experience by addressing topics such as camper safety, housing, instruction group placement, parent programs, staff involvement, and registration benefits (e.g., deposits, flexible payments, discounts). Guest Service Associates work collaboratively with all Woodward departments to support and deliver a seamless, memorable Woodward experience for every guest.

Other duties as assigned
** SUPERVISORY RESPONSIBILITIES
**** KEY SKILLS AND COMPETENCIES
** Ability to implement ideas   Ability to project manage and prioritize multiple tasks at the same time    Strong interpersonal skills. Able to interact effectively with individuals at all levels of the organization.
Is creative. Can conceptualize ideas. Can think "outside the box". Has the ability to implement ideas.
Proven ability to collaborate well across functions and departments, to work as part of a team.
Staff should dress neatly, modestly in a professional manner, appropriate for the daily duties and in compliance for health and safety standards.
Ability to remain calm under pressure and meet deadlines.
Ability to work in a fast-paced environment with moderate supervision, agile and able to pivot quickly.

** QUALIFICATIONS
* **** Required Qualifications
**** Customer Service Experience
* Working knowledge of Microsoft Suite
* Provide work related references upon request.
* Employment in this position is contingent upon successful completion of all pre-hire background checks, including criminal history clearance through the Pennsylvania State Police (PATCH), child abuse clearance through the Department of Public Welfare, Motor Vehicle Record if required by position and federal background screening via FBI fingerprinting.

* Preferred Qualifications:

* * High school degree or equivalent preferred
* Experience working in a camp environment is preferred.
** PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
** Primary on-site work location:
Woodward, PA
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