Diversion Resource Navigator - Berks

Overview

United Way of Lancaster is looking for a Diversion Resource Navigator in Berks County to join our PA 211 East team. United Way for over 100 years has brought together the financial resources of donors, the passion of community volunteers, the expertise of community partners, and the dedication of the United Way staff to create change in our community.

If you are a passionate and dedicated individual with a desire to make a difference, we’d like to talk to you.

This position is responsible for providing information, referral and prescreening for Berks County Housing programs. Exceptional customer service and accurate data recording is essential in this position, while acting in accordance with our values, vision, and mission. This position is full time and will be in person and traveling to sites. Must be flexible with the scheduled hours.

• Help to implement diversion programs, ensuring compliance with policies, procedures, and legal requirements
• Track program capacity, participant progress, and service utilization
• Point of contact for referrals
• Conduct intake assessments to identify participant needs, risks, and strengths
• Develop individual diversion plans and connect participants to appropriate services
• Maintain regular contact with participants to monitor progress, address barriers, and encourage engagement
• Provide training and presentations to staff and partners about diversion program goals, eligibility, and processes
• Maintain accurate, confidential case records and documentation
• Track program outcomes and prepare reporting for internal leadership
• Use data to identify trends, improve program effectiveness, and support grant reporting
• Use de-escalation techniques and trauma-informed practices
• This position will be out in the field and traveling 50% of the time

• High School Diploma or GED required
• Degree in Social Work or equivalent experience preferred
• Bilingual in Spanish and English required
• Valid Driver's License is required
• Clearances are required with relevance to the position

This is a full-time hourly, non-exempt position, paying $22.00hr.

Please send resume and cover letter to btice. No phone calls please.

United Way is an Equal Opportunity Employer.

1 - 2 years of experience

$22 per hour

• Spanish
• English