Maintenance Caseworker - Indiana County Assistance Office

Salary

$53,008.00 - $80,646.00 Annually

Montour County, PA

Civil Service Permanent Full-Time

CS-

Department of Human Services

HS Indiana CAO Hdq

07/16/2026

7/29/2026 11:59 PM Eastern

44720

SEIU Local 668

F4

ST06

Office of Income Maintenance / Indiana County Assistance Office

2750 West Pike Road

Indiana, Pennsylvania

15701

Timika Hardy

tihardy

Bring your commitment to public service to the Income Maintenance Caseworker position with the Department of Human Services, where you help individuals and families access essential aid. In this role, you provide clear guidance to people navigating financial and medical programs at the Indiana County Assistance Office. Your work strengthens the well-being of the community by ensuring that applicants receive the help they qualify for.

It is a role that lets you make a real difference during times of need.

Watch this video to see how you can make a difference!

This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties:

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry: Enter information into automated systems and perform manual calculations for case processing
• Case Documentation: Write clear and thorough case comments to record changes and document decisions
• Deadline Management: Complete all assigned work within required time frames and established procedures

Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
• Overtime and travel as operationally necessary
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. Requires a securely configured high-speed internet connection and a permitted location inside Pennsylvania. If you are unable to telework, you may report to the headquarters office in Indiana County. Telework eligibility is subject to change.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin at $53,008.00 per year (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for notices.

Minimum Experience and Training Requirements:

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
• A bachelor's degree; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information, follow the Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Indiana County. If none apply, candidates from other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.
• This position will have access to Federal Tax Information (FTI) and is subject to IRS Pub 1075 requirements. Acceptance of a conditional offer requires submission to and approval of satisfactory criminal history reports, including fingerprint-based checks and other verifications.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed. Information to support eligibility must be provided on the application.
• If claiming education, attach college transcripts (unofficial acceptable).
• Your application must be submitted by the posting closing date. Late applications will not be…