Case Manager

Description

Come join a team that is making a difference in our local communities!

Westmoreland Community Action (WCA) is a non-profit organization that works to connect individuals and families to opportunities and resources throughout the community to improve their quality of life and help to reduce poverty in the community. This is accomplished through housing, counseling, support, education, intervention, collaborations, partnerships, information, referrals, and networking.

Our Housing Programs works with individuals and families in Westmoreland County to help remove barriers and disparities that hinder them from maintaining self-sufficiency. Our Housing Department offers a variety of housing and supportive services interventions ranging from emergency supplies, transitional housing, rapid rehousing, permanent supportive housing, systems navigation and street outreach.

WCA’s Housing Programs recognize the importance of meaningful partnerships in which participants feel respected, valued, and trusted. We believe this is important to preventing and ending homelessness because when individuals are supported on their chosen pathway, and in their development they will grow as contributing members of society. This will be integrated in all programs with the additional recognition that individuals have the inherent ability to lead, learn, make decisions and should be supported both personally and professionally to implement their ideas in their own lives and in their communities.

The Housing Coach brings a person-centered, trauma-informed approach to supporting our consumers. Their work will be built on a commitment to diversity, equity and inclusion, be easily accessible by our consumers and rooted in building permanent connections so all consumers exit with stable, permanent housing and the skills to continue to support their independence.

• WCA Agency programs.
• Local, state, and/or federal housing regulations.
• WCA Housing program structure and guidelines.
• Social services structure and access points.

• Microsoft Office software including Excel, Word, PowerPoint, Teams, SharePoint, and Outlook, case management and CRM software and updating.
• Case management, including developing rapport, motivation building, and coaching participants to meet their goals.
• Trauma-informed care case management.
• Motivational interviewing.
• Positive youth development.
• Person centered approach and techniques.
• Housing First practices.
• Case file documentation and data collection.
• Work with Local Education Agencies and contacts to assist families with school enrollment and ensure school attendance

• Effectively communicate verbally with both individuals and groups, including program participants, property owners, funders and other partner agency staff, and external stakeholders.
• Maintain a valid driver’s license.
• Work occasional weekends and evenings, as needed, including a voluntary on-call schedule.
• Meet with consumers in various home, community and office settings.
• Effectively manage case dynamics and maintain open communication with supervisor.

Successful incumbents maintain:

• A commitment to the mission and vision of WCA
• A commitment to serving and empowering individuals to have involvement in the decision making process and agency over the decisions that impact their lives.
• A commitment to WCA’s Housing Values and Truth Statements.
• Sensitivity towards individuals who are currently/formerly experiencing homelessness or housing instability.
• A professional and collaborative approach to challenging situations.
• A trauma-informed approach.
• An ability to recognize and be honest about our deficits and mistakes; as individuals, a team and a system.
• An understanding that we must hold ourselves and how we serve to a higher standard than merely being well meaning.

• 100% Employer paid Dental, Vision, Life Insurance, Short Term Disability and Long Term Disability Polices.
• Employer pays 80% of individual Medical Insurance Premium.
• 15 paid Holiday's.
• 10 days of vacation in first year of employment.
• 3.69 hours of sick time accrued per pay period.
• 8%…