Operations Manager

Job Overview

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements.

The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

Location:

1155 Benner Pike Suite 120, State College, PA 16801

• Oversight of drivers, dispatchers, and other operations employees to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline.
• Perform monthly safety meetings and provide training, retraining and updates to policies, procedures and safety guidelines.
• Conduct driver evaluations per contract, ADA, DOT, and FTA requirements.
• Communicate regularly with the client to ensure a positive productive relationship and assist them with updates, information, and system upgrades as needed.
• Perform additional duties as assigned or required.
• Monitor performance of direct reports and provide coaching and guidance.

• 5+ years of experience in transit management.
• Previous management experience in the para‑Transit or livery industries preferred.
• Previous experience working with senior citizens or persons with disabilities.
• Experience supervising hourly personnel in a passenger transportation environment.
• Experience training in both classroom and behind‑the‑wheel settings.
• Must possess a valid driver’s license.

• Strong problem‑solving skills.
• Ability to understand and administer discipline.
• Knowledge of basic safety and training procedures.
• Map reading, two‑way radio communication and driving experience preferably in a demand responsive service environment.
• Ability to maintain a high level of confidentiality.
• Regular attendance required.
• Data analytics capabilities preferred.
• Thorough knowledge of ADA, DOT, FTA regulations.

• Health and life insurance plans.
• Dental and vision plans.
• 401(k) with a company match.
• Paid time off and holiday pay.
• Maternity and paternity leave.
• Casual dress environment.
• Tuition reimbursement.
• MTM perks discount program.
• Leadership mentoring opportunities.

Salary Min: $47,000 Salary Max: $59,000. This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity

Employer:

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.