Package Delivery Driver

EPIQ Logistics is an Amazon Delivery Service Partner dedicated to safety, dependable service, and strong daily performance. We are seeking an experienced Amazon DSP Dispatcher who understands Amazon delivery tools, driver communication, route monitoring, and daily dispatch operations.

The DSP Dispatcher helps keep the delivery day organized from route launch to completion. This role supports smooth dispatch operations, monitors driver progress, assists drivers throughout the day, and helps ensure performance expectations are met.

This position is best suited for someone who can communicate clearly, make quick decisions, solve problems as they happen, and stay organized in a busy delivery environment.

• Coordinate daily dispatch operations and support timely route launches
• Monitor driver activity, route status, and progress using Cortex
• Provide live assistance to drivers with rescues, route changes, reassignments, and troubleshooting
• Track important delivery metrics, including DCR, POD, EOC, safety, and on-time dispatch
• Arrange rescue plans and adjust routes as needed throughout the shift
• Communicate with Amazon OTR leadership regarding daily operations and performance updates
• Ensure company policies and Amazon standards are followed
• Support driver coaching, accountability, and performance improvement

• Previous Amazon DSP dispatch experience is required
• Knowledge of Amazon Flex, Cortex, and delivery performance metrics
• Strong communication, leadership, and organizational skills
• Ability to multitask and remain calm in a fast‑paced work environment
• Good judgment, problem‑solving ability, and confident decision‑making skills
• Flexible availability, including weekends
• Comfortable using computers, tracking data, and monitoring operational information
• Competitive hourly pay
• Performance bonus opportunities
• Paid time off
• Opportunities for advancement within the company