Relationship Banker - Maryland South Market

Bank of America is seeking a client‑engagement associate to welcome customers in the lobby, guide them through self‑service banking options, and process cash transactions efficiently.

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities, ensuring compliance with all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience throughout the lobby and self‑service interactions.
• Manage cash responsibilities and ensure accuracy in all transactions.

• Enthusiastic, self‑starter with a strong work ethic and results focus, always acting in the best interest of the client.
• Excellent collaboration skills and a proven ability to build and nurture strong relationships.
• Strong critical thinking and problem‑solving skills to identify and deliver solutions that meet client needs.
• Effective communicator, comfortable engaging all clients across a variety of channels.
• Ability to learn and adapt to new information and technology platforms, including self‑service banking tools.
• Proficiency in educating clients on simple banking transactions (ATM, online, mobile).
• Efficient time and capacity management, with a focus on results while maintaining compliance.
• Availability to work weekends and/or extended hours, and flexible to be scheduled at any financial center location in the United States.

• Experience in financial services and knowledge of financial products and solutions.
• Minimum one year of successful sales experience in a salary‑plus‑incentive environment with individual sales goals.
• At least six months of cash handling experience.
• Bachelor’s degree or business‑relevant associate’s degree (business management, business administration, or finance).

• Minimum education:
  
  High School Diploma / GED / Secondary School or equivalent.
• Shift: 1st shift (United States of America).
• Hours per week: 40.