C​/S Training and Education Specialist III

Introduction

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

DHSS is a great place to kick‑start your profession. For more information, please visit (Use the "Apply for this Job" box below). today!

Join the Division of Social Services as a Training & Education Specialist III! You will play a key role in advancing workforce learning and organizational excellence. As a member of the Learning Innovation Team, you will support all aspects of training and education operations, specifically in concepts related to public assistance programs managed by DSS. Your duties include developing, implementing, and evaluating impactful learning programs, courses, and services.

This position offers the opportunity to collaborate with employees, agencies, community partners, and stakeholders while researching innovative training solutions and recommending continuous improvements. As DSS staff are located at various sites throughout Delaware, you will be required to travel throughout New Castle, Kent, and Sussex Counties to deliver consistent support. The State’s fleet services will be available for use.

Selective Requirements must be met in addition to the job requirements. Applicants must possess at least one (1) year of experience determining initial and ongoing eligibility for public assistance, healthcare, social service, or related benefit programs.

• Plan, coordinate, and deliver a variety of training and/or education courses, services, and activities such as instructor‑led classroom, on‑the‑job or virtual training, workshops, or individual and group activities.
• Organize and prepare materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources.
• Research and select or recommend the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence‑based and best practices.
• Coach others and provide feedback that fosters learning, understanding or improved performance.
• Collect and analyze data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges.
• Make recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.
• Provide technical guidance, advice, and direction on training and education matters and promote the use of related services and resources.
• Prepare and maintain records and reports such as course schedules, rosters, training updates, or records of participation.
• Complete continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s).
• Use automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.
• May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.
• May operate and maintain training facilities such as visitor or education centers.
• May participate in reviewing, testing, and making recommendations on applicable technology.
• Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Perform other related duties as required.

• Two years’ experience in delivering training or education courses, services, individual or group activities using a variety of materials and equipment such as…