Training and Education Specialist IV

Introduction

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

DHSS is a great place to kick‑start your profession. For more information, please visit (Use the "Apply for this Job" box below). today!

Join the Division of Social Services as a Training & Education Specialist IV! You will play a key role in advancing workforce learning and organizational excellence. As a member of the Learning Innovation Team, you will support all aspects of training and education operations, specifically in concepts related to public assistance programs managed by DSS. Your duties include developing, implementing, and evaluating impactful learning programs, courses, and services.

This position offers the opportunity to collaborate with employees, agencies, community partners, and stakeholders while researching innovative training solutions and recommending continuous improvements. As DSS staff are located at various sites throughout Delaware, you will be required to travel throughout New Castle, Kent, and Sussex Counties to deliver consistent support. The State's fleet services will be available for use.

Selective Requirements must be met in addition to the job requirements. Applicants must possess at least two (2) years of experience determining initial and ongoing eligibility for public assistance, healthcare, social service, or related benefit programs.

• Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor‑led classroom, on‑the‑job or virtual training, workshops, or individual and group activities.
• Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources.
• Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence‑based and best practices.
• Coaches others and provides feedback that fosters learning, understanding or improved performance.
• Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges.
• Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.
• Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources.
• Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation.
• Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s).
• Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.
• May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.
• May operate and maintain training facilities such as visitor or education centers.
• May participate in reviewing, testing, and making recommendations on applicable technology.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years’…