Patient and Community Navigator Job Seaford area,Delaware USA,Healthcare

JOB SUMMARY

Under the direct supervision of the Patient Navigation Manager, and in close collaboration with the Patient Access Center, Medical Services Department,Operations,and the External Affairs Department,the Patient and Community Navigator (PCN) is responsible for providing proactive, equity-centered navigation services that bridge clinical care and community-identified needs.

The PCN works to reduce racial, geographic, and structural barriers to sexual and reproductive health care by supporting patients who are due or overdue for care, addressing unmet social needs, and strengthening trust between Planned Parenthood of Delaware (PPDE) and the communities it serves. This role combines patient navigation, barrier resolution, proactive outreach, and community engagement, including convening andfacilitatingcounty-level community advisory groups.

The PCN supports completion of preventive and essential services,including STI testing, contraception care, cancer screenings, HIV services, and related follow-up,while ensuring culturally responsive, trauma-informed, and nonjudgmental care coordination in alignment with PPDE’s mission and values.

ESSENTIAL FUNCTIONS

All duties and responsibilities are performed in a professional and customer service-oriented manner in compliance with PPDE’s Medical Standards and Guidelines, PPDE policies and procedures, and State and Federal regulatory requirements.

Conduct proactive outreach to patients who are due or overdue for services (e.g., STI testing, contraception renewals, cancer screenings), including patients lost to follow-up, using phone, text, and electronic communication platforms.

Organize and manage appointments to ensure patients receive services in a timely mannerand at locations that align with clinical needs and patient preferences.

Schedule appointments according to PPDE protocols anddemonstrateknowledge of PPDE services to support basic assessment and appropriate visit scheduling.

Identify, document, and actively resolve barriers to care, including transportation, financial concerns, language access, childcare needs, technology access, and other social determinants of health.

Coordinate transportation and logistical support by working with internal teams, external vendors, and community-based organizations tofacilitateaccess to care.

Educate patients on care processes, preventive health recommendations, and follow-up expectations to improve care completion and patient confidence.

Facilitate communication between patients, supportpersons, healthcare providers, and internal teams to promote continuity of care and patient satisfaction.

Maintain strict confidentiality anddemonstratesensitivity and a nonjudgmental approach when addressing sexuality, reproductive health, mental health, and other sensitive topics.

Provideaccuratefinancial counseling, including education on estimated costs of care and linkage to financialassistanceor external resources as indicated.

Work collaboratively withthe Medical Services teamto identify complex psychosocial needs and ensure warm handoffs to appropriate support services.

Facilitate pre- and post-care follow-up, ensuring continuity of care and linkage to internal and external community resources.

Convene and co-facilitate county-level community advisory groups to surface community-identified needs, strengthen trust, and inform culturally responsive outreach, messaging, and service delivery.

Build andmaintainrelationships with community-based organizations, particularly Black-led and identity-affirming partners, to strengthen referral pathways and bidirectional communication.

Collect, track, andmaintainaccuratedocumentation of all patient interactions, outreach efforts, barriersidentifiedand resolved, referrals, and follow-up activities in accordance withPPDE standards.

Participate in quality improvement activities to reduce no-show rates, improve care completion, and enhance patient experience.

Collect, track, and report required program data, including navigation metrics and equity indicators, as directed by the supervisor.

Work as part of a cross-functional team to meet established productivity, quality, and customer service standards.

Assistinidentifyingtrends and gaps in access to care andmakerecommendations to improve workflows, patient experience, and equity outcomes.

Participate in required training sessions, including trauma-informed care, equity-centered navigation, and computer-assisted learning.

Demonstrate commitment to PPDE’s mission, Workplace Values, and Service Standards, with a clear focus on advancing health equity.

Performadditionalduties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,skill,and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High School diploma or…