Unemployment Insurance Quality Control Manager

Summary Statement

An incumbent in this class is responsible for overseeing the Benefit Accuracy Measurement (BAM), Benefits:
Timeliness and Quality (BTQ), Tax Performance System (TPS), and Data Validation programs.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Direct the intensive review of randomly selected weekly claims to ensure the integrity of the Unemployment Insurance benefits program.
• Plan, assign and review the work of subordinate personnel engaged in the Quality Control function; train and evaluate staff.
• Based on analysis and evaluation of unit findings, make recommendations to the Quality Control Review Committee for corrective action.
• Develop and implement Quality Control Program procedures and forms covering all investigative and administrative functions to comply with state and federal guidelines.
• Ensure that Quality Control automated systems are fully utilized in case management, program administration and statistical analysis.
• May act as back-up for absent Quality Control Auditors and review cases in accordance with quality control methodology.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years experience in accounting using Generally Accepted Accounting Principles (GAAP).
• Three years experience in auditing financial records and documents in accordance with Generally Accepted Auditing Standards, including assessment of internal and external controls.
• Three years experience in computer assisted auditing which includes using computer programs to analyze data, select, manipulate and sort data, perform calculations, select audit samples and print reports.
• Three years experience in interpreting unemployment insurance laws, rules, regulations, standards, policies, and procedures.
• Six months experience in quality improvement which includes evaluating the quality of services, identifying problems and needs and recommending corrective action and improvements to ensure optimum service delivery, goals and objectives are met and ensure compliance with applicable laws, rules, regulations and standards.
• Six months experience in interviewing which includes using structured or unstructured interview techniques to obtain facts, explore issues and identify courses of action.
• Six months experience in narrative report writing.
• Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background…