Sales Representative

Company Description

Victra is the largest exclusive Verizon Authorized Retailer in the United States, operating more than 1,800 stores across all 50 states and headquartered in Raleigh, North Carolina. The company connects millions of guests to Verizon’s leading network and wireless solutions, delivering expert service through a local‑store experience. Teams at Victra follow the “Every Guest, Every Time” standard, focusing on clear guidance, genuine care, and building long‑term relationships rooted in trust.

Career growth is supported by hands‑on training, leadership development, and real advancement opportunities within a culture shaped by core values such as Performance, Collaboration, Integrity, Innovation, and Celebration. Through its #Victra Cares initiative, Victra partners with nonprofits nationwide to support strong communities while offering team members meaningful, purpose‑driven work.

This full‑time, on‑site Sales Representative role is based in Seaford, DE and focuses on connecting guests with Verizon wireless products, services, and solutions. The Sales Representative greets and engages guests, actively listens to their needs, and recommends devices, plans, and accessories that best align with their goals and budget. Typical responsibilities include meeting and exceeding individual and store sales targets, processing transactions accurately, and maintaining up‑to‑date knowledge of Verizon offerings, promotions, and technology.

The role also involves supporting merchandising and store appearance, handling basic troubleshooting questions, and ensuring a consistent, high‑quality guest experience aligned with Victra’s “Every Guest, Every Time” service standard. Sales Representatives collaborate with team members, participate in ongoing training and coaching, and contribute to a positive, inclusive store culture.

• Customer service and sales skills, including the ability to build rapport, understand guest needs, and present solutions clearly.
• Strong communication and interpersonal skills, with the ability to explain technical information in a simple, friendly manner.
• Basic technology proficiency and comfort learning new mobile devices, wireless plans, and digital tools.
• Reliability and accountability in meeting performance goals, handling cash and transactions accurately, and following store processes.
• Ability to work on‑site in a retail environment, including standing for extended periods, working flexible hours, and collaborating with store teammates.
• Previous experience in retail, telecommunications, or customer‑facing roles is beneficial but not required.
• High school diploma or equivalent; additional education or sales training is a plus.
• Commitment to Victra’s values of performance, collaboration, integrity, innovation, and celebration, and interest in contributing to community‑focused initiatives.