Driver Improvement Hearing Associate

DOT – Motor Vehicles

The mission of the Division of Motor Vehicles is to provide excellence in transportation by providing courteous and efficient service to the public while protecting Delaware residents by establishing the validity of licensed drivers and ensuring safe and non-polluting vehicles are operated on Delaware roadways. Also, by providing a safe, efficient and environmentally sensitive Toll network that offers a variety of convenient, cost-effective options for processing all vehicular traffic.

The mission of the Division of Motor Vehicles is to provide excellence in transportation by providing courteous and efficient service to the public while protecting Delaware residents by establishing the validity of licensed drivers and ensuring safe and non-polluting vehicles are operated on Delaware roadways. Also, by providing a safe, efficient and environmentally sensitive Toll network that offers a variety of convenient, cost-effective options for processing all vehicular traffic.

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This level is responsible for enforcement work conducting investigations and administrative hearings pertaining to infractions of the Motor Vehicle Code.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Interviews individuals whose license is to be suspended, revoked or reinstated to gather information concerning behavior relative to the use of alcohol and/or drugs. Investigates the background of violators. Informs individual of entries on driving record; resolves discrepancies on driving records; advises individuals of consequences of violations.
• Determines course(s) of action to take on an individual's license such as suspend, re- examine, restrict license, reinstate license, refer to special programs based on information collected from the interview or investigation and the Motor Vehicle laws, rules and regulations and takes necessary action.
• Conducts special interviews based on requests from family members, physicians or law enforcement officials to determine person's capabilities to operate a motor vehicle; reviews physician's findings; determines whether further testing is necessary; explains to driver why they failed test; makes recommendations for special equipment to aid driver.
• Prepares reports of investigations, interviews and/or hearings to document facts and circumstances of the case, action taken and reasons. Testifies in court regarding case decisions.
• Processes a variety of transactions such as suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; assessing fines and penalties; and reviewing customer history to identify outstanding warrants, suspensions, revocations, and/or disqualifications to driver licenses/IDs issued by other jurisdictions.
• Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
• Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, procedures, while safeguarding customer’s identity.
• Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including, but not exclusively driver improvement fees and penalties and driving records. Ensures all fees and deposits are reconciled and deposited correctly.
• Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies,…